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AOL and the SPAM button

Well, we’ll know about it because AOL flags and informs every host/individual responsible for a block of IP addresses when SPAM (or what AOL users determine to be spam) is sent from those IPs. It’s brilliant, we get informed rather swiftly and we can investigate the report.

The implications of pressing the SPAM button

There are a couple of issues you should be aware of:

  1. Many AOL users don’t know the difference between the SPAM button and the DELETE button.
  2. If you forward emails from addresses on your domain from our servers to an AOL account and then mark it as SPAM in AOL. AOL then thinks it’s our servers sending the SPAM (and sends us an alert for every time a mail is marked as SPAM)!

What can we do about it?

  1. Always have an un-subscription link in any mail-outs and make it clear how to stop receiving emails.
  2. If you’re forwarding emails to AOL users from domains hosted with us, please do not click the SPAM button, click DELETE.
  3. Never send spam from our servers, we will know about it and your account will get suspended or even cancelled.
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Last modified: 18/01/2018