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Privacy Policy

Pipe Ten believes in open and clear policies and takes your security, privacy and data protection seriously. If you have any questions not answered within this document please do not hesitate to contact them.
This Privacy Policy governs the manner in which Pipe Ten collects, uses, maintains and discloses information collected from users (each, a “User”) of the services provided by Pipe Ten, including its products and websites.

Core Policy

Pipe Ten follows the following core principles in order to protect your privacy:

  • we do not collect more information than is necessary;
  • we do not use your data for purposes other than those specified;
  • we do not keep your data if it is no longer needed;
  • we do not spread your data to third parties other than those specified.

Personal identification information

Pipe Ten may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit their site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources made available on its websites. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information and in some cases copies of personal identification. Users may, however, visit the websites anonymously. Pipe Ten will collect personal identification information from Users only if they voluntarily submit such information to them. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain related activities.

Non-personal identification information

Pipe Ten may collect non-personal identification information about Users whenever they interact with the website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to the website, such as the operating system and the Internet service providers used and other similar information.

Web browser cookies

Please see the independent Cookie Policy.

How the collected information is used

By placing an order for a service, User’s give consent for Pipe Ten to collect and use their personal information for the following purposes:

  • Customer service – Information provided by Users help Pipe Ten respond to customer service requests and support needs more efficiently. This is required while the service is in contract.
  • Order processing – Pipe Ten may use the information Users provide about themselves when placing an order only to provide service to that order. This may include the processing of a payment, domain name registration or SSL certificates signing. Pipe Ten do not share this information with outside parties except to the extent necessary to provide the service. This is required while the related service is in contract.
  • Send service related emails – Pipe Ten may use a User’s email address to send a User information that is directly related to their contracted service or account. This is required while the service is in contract.
  • Personalise user experience – Pipe Ten may use information in the aggregate to understand how their Users as a group use the services and resources provided on the websites.
  • Service Improvements – Pipe Ten may use any feedback provided to improve the products and services.
  • Send promotional Pipe Ten emails – Pipe Ten may use a User’s email address to send emails periodically about other available Pipe Ten services that will compliment a Users existing service, news, promotions, survey or other feature. Pipe Ten do not share this information with any third parties. Users can choose to remove themselves from this at anytime. Instructions to unsubscribe are included at the bottom of each email sent.

Processing of User’s information

User’s consent is given for Pipe Ten to process their personal information in the following limited circumstances:
  • Payment Processing – User’s payment details are processed with the chosen payment processor in order to process the payment for a User’s taken service.
  • Domain Name Registration – User’s contact details are processed to the registry that manages the TLD for a User’s chosen domain name registration as per ICANN regulations. Limited to customers that choose to take this particular service.
  • SSL Certificates – User’s contact details are processed to the assigned SSL Certificate Authority for signing validation. Limited to customers that choose to take this particular service.
  • PCI Services – User’s contact details are processed to the PCI Compliance service provider for Data Security and Compliance services. Limited to customers that choose to take this particular service.
For further information on data processing, please refer to Pipe Ten’s Data Processing Policy.

How the information is protected

Pipe Ten adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of personal information, username, password, transaction information and data stored through its online systems.
A sensitive and private data exchange between the websites and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. It is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing personal information

Pipe Ten do not sell, trade, or rent Users personal identification information to others. User’s personal information may require to be accessed from outside of the UK either by Pipe Ten staff or selected third parties as Pipe Ten may use third party service providers to help operate their business and services or administer activities on their behalf. Pipe Ten may share Users information with these third parties for those processes outlined below.

List of third party processors

Pipe Ten have several partners that User’s personal identifiable information may be passed through in order to fulfil their chosen services, this may include:

  • Banking Services – National Westminster Bank, Barclays PLC.
  • Payment Processing – Stripe Inc, Sage Pay Europe Limited, Worldpay Group PLC, PayPal (Europe) Ltd, American Express Company, MaxMind Inc.
  • Accountancy – Xero Ltd, PricewaterhouseCoopers, A R P Brightmore Ltd.
  • Communication – Google LLC, iNet Telecoms Ltd, Crisp IM SAS, Trustpilot A/S, Twilio Inc (Sendgrid).
  • Domain Name Registration Services – Nominet UK, Enom LLC, Hexonet GmbH.
  • SSL Certificate Services – Sectigo Ltd, GeoTrust Inc, Internet Security Research Group.
  • PCI Services – Security Metrics.

Third party websites

Users may find advertising or other content on Pipe Ten’s websites that link to the sites and services of their partners, suppliers, advertisers, sponsors, licensors and other third parties. Pipe Ten do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from their website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website is subject to that website’s own terms and policies.

Changes to this privacy policy

Pipe Ten has the discretion to update this privacy policy at any time. When they do, they will revise the updated date at the bottom of this page. Pipe Ten encourage Users to frequently check this page for any changes to stay informed about how they are helping to protect the personal information collected. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use Pipe Ten’s Site or Services. Your continued use of Pipe Ten following the posting of changes to this policy will be deemed your acceptance of those changes.

Data Protection Act & EU General Data Protection Regulation (GDPR)

The Data Controller is PIPE TEN HOSTING LTD with ICO registration number Z1628316 and the Data Protection Officer is Carl Heaton, contactable by post at the Company Address.

You can contact Pipe Ten at any time to:

  • Request access to information that Pipe Ten has about you
  • Correct any information that Pipe Ten has about you
  • Delete information that Pipe Ten has about you

Contacting Pipe Ten

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Pipe Ten.

Last changed: 2023/05/18 at 15:03 by Carl Heaton

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Classification: Public
Last saved: 2024/05/23 at 11:35 by Carl

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