Abuse (Email)
Deliberate or accidental use of email services in a way which causes inconvenience for the service, its other users, IP reputation or external users.

Acceptable Use Policy
Pipe Ten’s Acceptable Use Policy, as updated from time to time, which can be found on the Website.

Applicable Laws
All United Kingdom applicable laws, statutes, statutory provisions or subordinate legislation, regulations, guidelines or industry codes and applicable judgements of a relevant court of law or decisions of a tribunal or competent authority which creates binding precedent, as may be amended, modified, extended, substituted, superseded, varied, replaced or consolidated from time to time.

Backup
The action of duplicating data for the purposes of later recovery.

Bandwidth
The volume of data transferred over the network during the action of backup or restore.

Business Day
A day which is not a Saturday or Sunday or Public or Bank Holiday.

Business Hours
09:00 to 17:00 on each Business Day.

Customer
Customer means the entity or individual identified on the Order Form.

Customer Personnel
Customer Personnel means all employees, contractors, agents, and other users of the Services engaged by the Customer.

Compression
Reduction in data size to save storage space and speed up transfers.

Consumer
Any individual who is making use of the Services not as part of a business, trade or profession or for the purpose of financial or commercial gain including advertising or speculation.

Contract
Contract means the entire binding agreement between Pipe Ten and the Customer, comprising the applicable Order Form(s), the Terms of Service, the Core Policies (including the Service Level Agreement and Acceptable Use Policy), and any Service-Specific Policies or amendments agreed in writing.

Confidential Information
All information in respect of the business of a party including any ideas; business methods; finance; prices, business, financial, marketing, development or manpower plans; customer lists or details; computer systems and software; products or services, including knowhow or other matters connected with the products or services manufactured, marketed, provided or obtained by a Party, and information concerning a Parties relationships with actual or potential clients, Customers or suppliers and any other information which, if disclosed, will be liable to cause harm to that Party.

Contract Period
Contract Period means the duration of the Contract, comprising the Initial Term and any Extended Term(s), unless terminated in accordance with the Contract.

DR and BCP
Disaster Recovery and Business Continuity Planning will almost certainly involve the use of backup and restore but are distinctly different plans and processes for the recovery of supporting infrastructure and business processes.

Effective Date
The date set out in the Order Form.

Encryption
Conversion of data (backups at rest and backups/restores in transit) into a format that cannot be easily read without authorisation.

Extended Term
Extended Term means each renewal period following the Initial Term, as set out in the Order Form or product terms. If no Extended Term is specified, the default renewal period shall be twelve (12) months.

Fair use (Email)
Shared mail services are subject to limitations to ensure customers with normal usage are not unduly impacted by customers with abnormal usage.

Fees
Fees means the charges payable by the Customer as specified in the applicable Order Form or Product Terms, or as otherwise notified by Pipe Ten from time to time.

Frequency
How often the action is performed.

Immutability
Protection against tampering and deletion.

Initial Term
Initial Term means the minimum term of the Contract as set out in the Order Form or as specified for each product, commencing on the Ready for Service Notification. If no minimum term is specified, the Initial Term shall be twelve (12) months.

Insolvency Event
In respect of a corporate entity, becoming the subject of a voluntary arrangement under section 1 of the Insolvency Act 1986 (‘the IA’); becoming unable to pay its debts within the meaning of section 123 of the IA; or has a receiving, manager administrator or administrative receiver over any parts of its assets, undertaking or income, has passed a winding up resolution, ceases or threatens to trade or has a petition presented to any court for its winding up or administration order. In the case of the an individual, Insolvency Event shall mean where the entering into or any debt management plan or Individual Voluntary Agreement, bankruptcy, the inability to pay debts as defined in sections 267 and 268 of the IA or any similar event.

Local (Backup)
Different physical hardware to the original, within the same physical geography.

On-Net
The transfer of data over/on networks where capacity and costs are tightly managed and often inclusive.

Off-Net
The transfer of data over/on networks where capacity and costs cannot be managed and not inclusive.

Order Confirmation
Order Confirmation means the email or other communication issued by Pipe Ten to acknowledge receipt of a Customer’s request for Services. For clarity, the Order Confirmation does not form part of the Contract unless expressly incorporated into an Order Form.

Order Form
Order Form means the document, whether physical or electronic, issued by Pipe Ten and accepted by the Customer, specifying the Services, pricing, term, and billing arrangements. Each Order Form is subject to and governed by the Terms of Service and the Core Policies. No Order Form shall amend or override the Terms of Service or Core Policies unless it expressly states that it does so and is signed by an authorised director of Pipe Ten.

Party or Parties
Party or Parties means either Pipe Ten or the Customer, as the context requires, under the Contract.

Physical Geography
A physical location with diverse utilities, not within 2 miles of any other defined geography (often much further / regional).

Pipe Ten
Pipe Ten Hosting Ltd registered in England, No. 5823310, whose registered address is at 39 Mowbray St, Sheffield, S3 8EN.

Privacy Policy
Pipe Ten’s Privacy Policy, as amended from time to time, which can be found on the Website.

Product Terms
The terms and conditions specific to the Services ordered by the Customer which are identified in the Order Form and are located on the Website.

Ready for Service Notification
Communication from Pipe Ten to the Customer that the implementation of a Product or Service is completed and available for use by the Customer.

Remote (Backup)
Different physical hardware to the original, within a different physical geography.

Restore
The action of recovering data from a backup.

Resource
The amount of computing power available to process requests.

Retention
How long the backup copy is stored.

Third Party Services
Any part of the Services which Pipe Ten procures from a third party which Pipe Ten uses in order to provide the Services to the Customer.

Services
Services means the services provided by Pipe Ten under the Contract as stated in the applicable Order Form, together with any ancillary services as may be amended from time to time.

Software
Software means any software provided by Pipe Ten to the Customer under or in relation to the Contract.

Spam
Spam means a form of Unwanted Emails, typically bulk or unsolicited messages, including but not limited to promotional or nuisance content.

Storage
The volume of data used from the storage of backups.

UCE
UCE means a form of Unwanted Emails that contains commercial or marketing content, including the use of purchased lists or sending on behalf of a brand or domain the recipient does not recognise.

Unwanted emails
Unwanted Emails means any email that a recipient would not reasonably recognise as something they had requested or wanted to receive.

Website
Generally meaning www.pipeten.com or any other brand or website URI operated by “Pipe Ten”

Last changed: 2025/09/17 by Carl Heaton

Classification: Public
Last saved: 2025/09/17 at 11:47 by Carl