Pipe Ten employs a tiered system for expertise costing based on priority (notice given) and time of day (during normal hours or outside).
Default tiered costs may be found on the price list or otherwise your contract / service definition.
Where within a request urgency / priority is not clearly defined, it shall be determined by the priority of the ticket raised.
Time of Day (#2)
* = Pipe Ten reserves the right to charge the higher rate when scheduled works span time periods with differing billable rates.
Bundled / Contracted Expertise
Where expertise is added or bundled as part of a contract, smaller time increments are used to maximise value.
Last modified: 2019/08/14 at 12:33 by Gavin Kimpton