Pipe Ten employs a tiered system for expertise costing based on priority (notice given) and time of day (during normal hours or outside).
Tier Level | ||||
Tier 4 | ||||
Tier 3 | ||||
Tier 2 | ||||
Tier 1 | ||||
Tier 0 |
Default tiered costs may be found on the price list or otherwise your contract / service definition.
Priority/Schedule (#1)
Where within a request urgency / priority is not clearly defined, it shall be determined by the priority of the ticket raised.
Notice | ||
Immediate |
Time of Day (#2)
Office Hours | ||
Other Hours |
* = Pipe Ten reserves the right to charge the higher rate when scheduled works span time periods with differing billable rates.
Bundled / Contracted Expertise
Where expertise is added or bundled as part of a contract, smaller time increments are used to maximise value.
Non-Contract Hours | |||
Contract Hours |
Classification: Public
Last modified: 2019/08/14 at 12:33 by Gavin Kimpton