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How to raise support tickets

At Pipe Ten we pride ourselves on our technical support. For us to provide you with our high level of expertise, advice and knowledge we need support tickets raised from the appropriate account.

These tickets not only authenticate you against the account so we can provide direct/explicit guidance, but this also keeps a record of issues and helps us improve our documentation and keep the level of support up to our high standards with constant improvement.


WHM accounts (whm.pipe.co)

Our harmonised and SSL customers need to login and submit a ticket via our whm.pipe.co control panel.

How to raise a ticket whm.pipe.co login Request a password reset


Legacy hosting accounts (cp.pipeten.co.uk)

For our legacy Windows & PHP hosting packages, we require a ticket submitting via your my.pipe.co account login.

How to raise a ticket my.pipe.co login Request a password reset


Domain management accounts (purely.domains)

Customers needing help with any of our purely.domains products, whether it be domains, DNS management, URL forwarding or the email products need to raise an authenticated ticket from that control panel.

How to raise a ticket purely.domains login Request a password reset


If you are unable to login to an account for any reason please complete the contact form and a member of staff will be in touch.

Classification: Public
Last modified: 2022/08/05 at 10:25 by Jamie