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General
How to raise support tickets
This is a general guide on how to raise a support ticket from our systems.
How do I view Service Notices?
A guide showing where you can view our service notices.
How to register a domain
How to register a domain with Pipe Ten / Purely.Domains
Exporting and Importing MySQL via phpMyAdmin
How to backup your MySQL databases via the PhpMyAdmin web interface.
Pipe Ten’s commitment to privacy and GDPR
A brief overview of Pipe Ten's GDPR statement, privacy policy and data processing policy, as well as certifications and standards.
OpenVPN – Run as Administrator – Windows
How to run the OpenVPN service in administrator mode within Windows.
How do I debug my DNS/network issues?
Tips for clearing/flushing your DNS cache.
EV SGC SSL certificates
More information about our Extended validation SSL certificates.
Creating a Secure Password
Information on creating a secure password for your Pipe Ten services.
Clear Browser Cache
This guide will explain how to clear your browser cache but first lets explain a little about what the browsers cache is.
Google’s new SSL ranking
Google now ranks SSL enabled websites higher than none SSL. Order yours today.
Filezilla – Active and Passive settings
A guide for changing active/passive FTP connections in FileZilla.
Post SSL Install Checklist
This guide will outline how to go about correcting your website so that it is fully utilising HTTPS and ensuring all visitors are protected.
Display your DNS cache info
Sometimes you may have trouble browsing certain websites, displaying your DNS information can be useful for diagnosing DNS issues where an invalid or out of date DNS record might be cached.
How do I report illegal activity on a site that you host?
Instructions on how to report any illegal activity you may have spotted on a site that we host.
Use your hosts file to test your site without changing DNS
How to modify your computers host file to view a website without changing the DNS.
Available Payment Methods
All the payment methods we accept.
About Google malware warnings
This quick guide will explain what the warnings mean, why it can occur, and what you can do to resolve it.
Cyberduck – Active and Passive Connection Settings
How to change between active and passive settings on Cyberduck FTP client.
How to shrink the MSSQL transaction log
A guide for clearing your MSSQL transaction logs.
Changing File Permissions Using Cyberduck
How to change file permissions using Cyberduck FTP client.
My website has been hacked
Important information on what actions should be taken if you suspect your account/website has been hacked.
Recovering From a Site Compromise
A guide for cleaning up a compromised or hacked website.
Connecting via SSH
A general guide on how to connect to a service via SSH.
SSH via CLI
A guide on how to connect via SSH using a CLI.
Full Steps to Replicate
For us to provide the best support, often we need to see the exact steps you've taken. This guide show's how to provide these.
Dumping & Restoring MySQL tools
Development tools for dumping and restoring MySQL databases from your local machine.
Creating Screenshots in Windows, OSX and Ubuntu
Screenshots are useful for helping diagnose issues, see this guide for taking them on different operating systems.
Adding a New Database and Users via phpMyAdmin
How to Add New Users and Databases Using Local Installation of phpMyAdmin
Developer Access – What to give and not to give
A guide explaining what may be a good idea to give your developer and also what may not be such a good idea to give them.
Requesting a Restore
How to request a restore from our backups in the unfortunate event you accidentally permanently delete your web or database content.
Purchasing Ad Hoc Engineering
How to request ad-hoc engineering time to help deal with problems you wish to use our expertise to solve.
Not receiving support tickets
What to do in the event that you believe you're no longer receiving support ticket responses.
CentOS 7 – LEMP Setup Guide
This guide guides you through how to setup a very basic LEMP (Linux, NGINX, MySQL and PHP) stack to provide you with your own functioning NGINX web server.
CentOS 7 – NGINX Configurations
This guide provides you with a basic NGINX configuration for a site you wish to use it on. It provides server { } blocks for both ports 80 and 443 with a basic SSL configuration in place.
Understanding Spam Emails and How to Deal With Them
A guide explaining what a typical spam email may consist of and how to deal with them.
CentOS 7 – NGINX Using Multiple PHP Versions
A guide showing how to install another PHP version and make use of it when you already have a PHP version installed.
CentOS 7 – Restart Services
An overview of basic commands you can use to start/stop/restart popular self-managed server services on a CentOS 7 machine.
CentOS 7 – Configuration Paths
A short list of default configuration file paths on a CentOS 7 self-managed server.
NGINX Useful Code
A comprehensive guide providing a code base for performing certain tasks on an NGINX web server.
HTTP Status Codes
This guide provides an overview of common HTTP status codes and a brief explanation as to where you might find them or use them.
General Linux Basics
This guide is an overview of a few of the basic tasks you can perform within a Unix/Unix-Like operating system such as Linux and its various other distributions.
Pipe Ten Tools
This guide shows our tools that are built into our shared hosting service
Encrypted Files in Windows
An overview of encrypted files in Windows and how to find and decrypt them.
