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Creating Screenshots in Windows, OSX and Ubuntu

On some occasions it may be easier to screenshot / screengrab an error message or an applications settings to provide an image to support rather than typing/explaining it out.

Operating System Based

Taking screenshots natively in Windows XP, Vista, 7, 8, 8.1,10 & 11:

Have the windows you want to ‘take a picture of’ visible on your screen.

  1. Press Print Screen key on your keyboard (on laptop a Function/Fn key combination may be required)
  2. Open MS Paint by clicking Start > All Programs > Accessories > Paint
  3. Hold Ctrl and press V (this should paste the screenshot into paint)
  4. Click File > Save As entering a filename and saving to your local computer.
  5. Attach the file to your support ticket when contacting support.

Using the snipping tool for Windows Vista, 7, 8, 8.1,10 & 11:

  1. Press Start button in the lower left hand corner
  2. Search for snipping tool in the search bar
  3. Click the New button
  4. Place your cursor where you wish to begin the screenshot
  5. Press and hold the Left Mouse button and drag to where you wish to stop the screenshot, then release the button
  6. Press File > Save As and save the file

Taking screenshots natively in Macintosh OS X:

  1. Hold the command key () and shift at the same time and then press 3.
  2. This will create a screenshot called Picture 1 on your desktop.
  3. Attach the file to your support ticket when contacting support.

Alternatively for Macintosh OS X:

  1. Hold Command + Shift + 4
  2. Place the cursor where you would like to being the screenshot
  3. Hold Left Click and drag to the point you want to end the screenshot
  4. Release Left Click
  5. This will create a .png file on your desktop

Taking screenshots in Ubuntu 22.04 :

  1. Open Screenshot from the Activities overview
  2. In the Screenshot window, select whether to grab the whole screen, the current window, or an area of the screen. Set a delay if you need to select a window or otherwise set up your desktop for the screenshot. Click Take Screenshot.
  3. In the Save Screenshot window, enter a file name and choose a folder, then click Save.


Click here for full details

Classification: Public
Last saved: 2022/08/30 at 15:47 by Jamie

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