Creating Screenshots in Windows, OSX and Ubuntu

On some occasions it may be easier to screenshot / screengrab an error message or an applications settings to provide an image to support rather than typing/explaining it out.

Operating System Based

Taking screenshots natively in Windows XP, Vista, 7, 8, 8.1, or 10:

1. Have the windows you want to ‘take a picture of’ visible on your screen.
2. Press Print Screen key on your keyboard (on laptop a Function/Fn key combination may be required)
3. Open MS Paint by clicking Start > All Programs > Accessories > Paint
4. Hold Ctrl and press V (this should paste the screenshot into paint)
5. Click File > Save As entering a filename and saving to your local computer.
6. Attach the file to your support ticket when contacting support.

Alternatively for Windows Vista, 7, 8, 8.1, or 10:

1. Press Start button in the lower left hand corner
2. Search for “snipping tool” in the search bar
3. Click the New button
4. Place your cursor where you wish to begin the screenshot
5. Press and hold the Left Mouse button and drag to where you wish to stop the screenshot, then release the button
6. Press File > Save As and save the file

Taking screenshots natively in Macintosh OS X:

1. Hold the command key (⌘) and shift at the same time and then press 3.
2. This will create a screenshot called “Picture 1” on your desktop.
3. Attach the file to your support ticket when contacting support.

Alternatively for Macintosh OS X:

1. Hold Command + Shift + 4
2. Place the cursor where you would like to being the screenshot
3. Hold Left Click and drag to the point you want to end the screenshot
4. Release Left Click
5. This will create a .png file on your desktop

Taking screenshots in Ubuntu 11.04:

1. Click Applications > Accessories > Take Screenshot (or “gnome-screenshot –interactive” from a shell)
2. Enter a filename when prompted and save to your desktop.
3. Attach the file to your support ticket when contacting support.

Application Based

Last modified: 27/11/2019