This FAQ will help you to identify cases of online abuse.
The definitions and instructions below can help out outline what type of abuse you could be encountering.
Phishing is the process of illegally gathering personal information from unsuspecting parties. This usually done using spoof email but can come in sms format, phone or even post. An attacker will often send an email claiming to be a legitimate company or organisation – to trick the recipient into divulging their personal details.
To avoid falling victim to phishing remember that no company or organisation will ask you for your personal details via email. If ever in doubt, do not reply to the email and contact the organisation via other methods to make sure this is a legitimate email.For Example, if you have an email from an account claiming to be Google or Paypal, do NOT click any links. Go into your default browser and head to the website of the organisation, log in via their default and secure method and see if you have the same message in your panel.
Should you feel an account hosted with us at Pipe Ten may have fallen subject to this type of attack, the first step is to immediately change your password by secure methods accompanied by contacting us here at Pipe Ten. For direct and harmonised customers please contact us via support ticket here. For all other customers please contact us via email at email@example.com.
Spam is the sending of unsolicited messages over the internet. Spam has the intent of encouraging as many people as possible to click a link or visit a certain website. Usually, this is to further a malicious agenda, such as spreading malware to as many machines as possible. It is possible, if an attacker has guessed you username or password and or exploited your account that your compromised account could be distributing spam. Our expanded guide on spam can be found here.
Online Fraud can come in all shapes and sizes, but it can generally be classified as the use of online tools to defraud victims to take advantage of them, often by stealing personal information or payment details and money.
Common examples of online fraud include dummy sites that look just like the sites of legitimate companies – usually with a very similar domain name – which then attempt to get the victim to enter their personal data, which the fraudsters can then use to access your account, or steal your identity. Another example of online fraud could include selling a product or service online, and then either not delivering the product, or delivering a substandard product. In this situation it is usually very difficult, or even impossible for the victim to get their money back on this purchase.
Should you feel an account hosted with us at Pipe Ten may have fallen subject to this type of attack, the first step is to immediately change your password by secure methods accompanied by contacting us here at Pipe Ten. For direct and harmonised customers please contact us via support ticket. (More info here). For all other customers please contact us via email at firstname.lastname@example.org.
Please note: If you have encountered a form of abuse that does not fit into any of the above categories and are not sure if you should be raising an issue to our abuse team, you can contact our Support teams who will answer any questions you may have and advise you on your next steps.
Last modified: 08/10/2019