See Quality of Service.
I recently needed to change a web domain from .uk to .com. I had no previous experience in this so it was quite daunting. The support member who was helping me, Jamie, provided great answers and guidance with my long list of questions. PipeTen support provided responsive and clear advice and I cannot recommend them enough.
Dylan -Web Hosting
I've used Pipe Ten for a number of years now for web hosting. I've found customer support has always been extremely good with numerous issues where I've needed help. Recently I've added a couple more domains and Jamie has been great sorting out the difficult installations of the Content Management System software I'm using. This is complex stuff for me. But once it's installed I can usually build a satisfactory website. I have every confidence in Pipe Ten and find they are conscientious in working to find solutions. The ticket raising system and communication I have found to be excellent and well managed with very reasonable response times. A great company.
Chris -Web Hosting
Amazing customer service, really fast and patient
David -Web Hosting
These guys are amazing. Always so attentive and helpful, they understand the value of customer service, they look after their systems really well but without being obstructive, they just explain very well as to why things need to be done in a particular way to keep things secure. I've never felt patronised or an inconvenience like I have done with many hosting companies. I've been with them for many years now and I would still highly recommend them as one of the best.
Suzanne -Web Hosting
Used Pipeten for years and they've been the most stable hosting company I've ever used.
Dan -Web Hosting
Excellent, prompt support every time.
Craig -Web Hosting
Just had a mailbox size issue which was resolved within a couple of hours, the delay being more down to me being away from my PC. Always found Pipe ten to be very helpful.
Hardy -Web Hosting
We've used Pipeten for hosting our sites for 10+ years and have always found them very supportive: quick to respond when we have a problem, quick to find a solution. A great level of service that makes it very easy to recommend them.
GT -Web Hosting
Have been using Pipeten now for many years. Customer service is second to none, and always on hand to help. Would highly recommend
Dean -Web Hosting
We have used Pipe Ten for a few years now and they are great value for money. The support is excellent and will help with any issues at all, and will spend as much time as needed to get things solved. Highly recommend them
Michael -Web Hosting