Report Security

In Department: Policy Company Information

Policies governing security can be found in our Security, Terms of Service and Acceptable Use Policy. To report security vulnerabilities or incidents, please email sec@pipe.co. We will respond in accordance with our Service Level Agreement. Last changed: 2025/01/07 by Carl Heaton

Security

In Department: Policy Services Terms

Overview In accordance with mandated organisational security requirements set forth and approved by management, Pipe Ten has established a formal set of information security policy and supporting procedures. This comprehensive policy document is to be implemented immediately along with all relevant and applicable procedures. Additionally, this policy is to be evaluated on a yearly basis […]

Setting a security question

In Department: WHM

A guide showing how to add a security question onto your account for extra form of authentication.

Terms of Service

In Department: Policy Company Policy

Introduction These Terms of Service govern the provision of Services and Products by Pipe Ten to the Customer. They set out the rights and obligations of each Party and form part of the Contract. The Customer should read these Terms of Service carefully before placing any order. Formation of Contract The Contract between Pipe Ten […]

Report Abuse

In Department: Policy Company Information

Policies governing abuse can be found in our Terms of Service and Acceptable Use Policy. To report abuse in violation of these policies, please email sec@pipe.co. We will respond in accordance with our Service Level Agreement. Last changed: 2025/01/07 by Carl Heaton

Public Cloud

In Department: Policy Services Terms Infrastructure

Subscriptions Standard Fees For Pipe Ten to maintain ongoing access to a subscription across an appropriately diverse number of Pipe Ten or customer colleagues, a standard monthly fee is charged by Pipe Ten for each subscription accessed or managed. The standard fees are defined in the Public Cloud Services pricing table. Customer Subscriptions Where a […]

Software Update Policy (SUP)

In Department: Policy Services Terms Maintenance

Background This document outlines the policy of patching and updating in place within different Pipe Ten services and service levels. This Patching Policy forms part of the overall Information Security Policy. Outdated software can contain instability, vulnerability, no longer qualify for support and otherwise is not indicative of a secure IT environment. It is necessary […]

Client VPN Service (VPNS)

In Department: Policy Legacy

Introduction This document outlines the Client VPN Services supplied by Pipe Ten. This means services which allow a remote client (mobile device, laptop, desktop) to securely connect to the service (VPN server on Pipe Ten’s network). Clients connecting from VPN benefit from encapsulation and encryption of network traffic between their configured device on any network, […]

Database Usage Policy (ALL.DUP)

In Department: Policy Legacy

Introduction This document aims to outline Pipe Ten’s database use policy as it applies to subscribers of database services hosted with Pipe Ten. A shared database service is included with most of Pipe Ten’s web hosting packages, where the data in databases of multiple customers exist securely on the same service. A non-shared database services […]

Hardware

In Department: Policy Services Terms Infrastructure

Hardware Lifecycle Overview Purchase All Pipe Ten’s hardware suppliers are managed in line with their Supplier Relationship Policy which involves categorising, monitoring and regularly reviewing all suppliers including but not limited to their service levels, credit rating and security practises. Wherever possible Pipe Ten try and solely work with Eco Partner-certified suppliers so that we […]