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How to cancel a service / product addon
If you wish to cancel an additional addon service, this can be done from within your whm.pipe.co client area. Using the top menu, click Services, My Services Click on the service you wish to cancel, in this example its the Bundled Engineering (5 Units) Once within the product, you can cancel it via clicking the […]
How do I submit a support ticket?
A guide showing how to submit a support ticket from your whm.pipe.co account.
Enabling/Disabling 2FA
A guide showing how to enable 2FA on your whm.pipe.co account.
Setting a security question
A guide showing how to add a security question onto your account for extra form of authentication.
How do I update my payment details?
A guide showing how to update your payment details on your whm.pipe.co account.
How do I update my contact details for my account?
A guide showing how to update your contact details on your whm,pipe.co account.
Sub Contact Accounts
A guide showing how to add sub-contact accounts onto your whm.pipe,co account.
Accessing the password manager
How to view, share, edit and delete your Pipe Ten Passwords Login to your whm.pipe.co account. Click the top right menu Hello, Name, then click Password Manager. You should now see all your assigned passwords. Once used, the password should be stored locally within your OWN password management solution and deleted from here by clicking […]
How do I share passwords with sub-contacts?
A guide on how to share login credentials with your sub-contacts on your whm.pipe.co account.
Billing FAQ
A guide answering some common billing questions.
Where can I find your Terms of Service?
A guide providing a link to where to find our terms and conditions.
How to pay an outstanding invoice
Login in to your whm.pipe.co account, once logged in you should be presented with the client area as shown below Here you will be shown any outstanding/unpaid invoices. Click either the red View All button next to Unpaid Invoices or click on the yellow Invoices box. Any outstanding invoices will be shown at the top […]
Creating an SSH key
In this guide we are going to run through generating SSH key pairs to add to your server to allow SSH access. Once your private key is generated, keep this private and never share it with anyone. Using PuTTYgen on Windows PuTTYgen is an SSH key generator tool for creating SSH keys for use with […]
