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How to cancel a service / product addon

If you wish to cancel an additional addon service, this can be done from within your whm.pipe.co client area. Using the top menu, click Services, My Services Click on the service you wish to cancel, in this example its the Bundled Engineering (5 Units) Once within the product, you can cancel it via clicking the […]

How do I submit a support ticket?

A guide showing how to submit a support ticket from your whm.pipe.co account.

Enabling/Disabling 2FA

A guide showing how to enable 2FA on your whm.pipe.co account.

Setting a security question

A guide showing how to add a security question onto your account for extra form of authentication.

How do I update my payment details?

A guide showing how to update your payment details on your whm.pipe.co account.

How do I update my contact details for my account?

A guide showing how to update your contact details on your whm,pipe.co account.

Sub Contact Accounts

A guide showing how to add sub-contact accounts onto your whm.pipe,co account.

Accessing the password manager

How to view, share, edit and delete your Pipe Ten Passwords Login to your whm.pipe.co account. Click the top right menu Hello, Name, then click Password Manager. You should now see all your assigned passwords. Once used, the password should be stored locally within your OWN password management solution and deleted from here by clicking […]

How do I share passwords with sub-contacts?

A guide on how to share login credentials with your sub-contacts on your whm.pipe.co account.

Billing FAQ

A guide answering some common billing questions.

Where can I find your Terms of Service?

A guide providing a link to where to find our terms and conditions.

How to pay an outstanding invoice

Login in to your whm.pipe.co account, once logged in you should be presented with the client area as shown below Here you will be shown any outstanding/unpaid invoices. Click either the red View All button next to Unpaid Invoices or click on the yellow Invoices box. Any outstanding invoices will be shown at the top […]

Creating an SSH key

In this guide we are going to run through generating SSH key pairs to add to your server to allow SSH access. Once your private key is generated, keep this private and never share it with anyone. Using PuTTYgen on Windows PuTTYgen is an SSH key generator tool for creating SSH keys for use with […]
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    "Top level support"

    I recently needed to change a web domain from .uk to .com. I had no previous experience in this so it was quite daunting. The support member who was helping me, Jamie, provided great answers and guidance with my long list of questions. PipeTen support provided responsive and clear advice and I cannot recommend them enough.

    Dylan -

    Web Hosting
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    "Pipe Ten Web Hosting Excellent Customer Service"

    I've used Pipe Ten for a number of years now for web hosting. I've found customer support has always been extremely good with numerous issues where I've needed help. Recently I've added a couple more domains and Jamie has been great sorting out the difficult installations of the Content Management System software I'm using. This is complex stuff for me. But once it's installed I can usually build a satisfactory website. I have every confidence in Pipe Ten and find they are conscientious in working to find solutions. The ticket raising system and communication I have found to be excellent and well managed with very reasonable response times. A great company.

    Chris -

    Web Hosting
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    "Amazing customer service"

    Amazing customer service, really fast and patient

    David -

    Web Hosting
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    "These guys are amazing"

    These guys are amazing. Always so attentive and helpful, they understand the value of customer service, they look after their systems really well but without being obstructive, they just explain very well as to why things need to be done in a particular way to keep things secure. I've never felt patronised or an inconvenience like I have done with many hosting companies. I've been with them for many years now and I would still highly recommend them as one of the best.

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    Web Hosting
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    "Excellent, stable, hosting provider"

    Used Pipeten for years and they've been the most stable hosting company I've ever used.

    Dan -

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    "Excellent support service"

    Excellent, prompt support every time.

    Craig -

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    "Mailbox size issue resolved"

    Just had a mailbox size issue which was resolved within a couple of hours, the delay being more down to me being away from my PC. Always found Pipe ten to be very helpful.

    Hardy -

    Web Hosting
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    "Years of great service and reliable hosting"

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    Web Hosting
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    "Have been using Pipe Ten now for many.."

    Have been using Pipeten now for many years. Customer service is second to none, and always on hand to help. Would highly recommend

    Dean -

    Web Hosting
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    "Excellent value & support"

    We have used Pipe Ten for a few years now and they are great value for money. The support is excellent and will help with any issues at all, and will spend as much time as needed to get things solved. Highly recommend them

    Michael -

    Web Hosting