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Expertise Definitions

Pipe Ten employs a tiered system for expertise costing based on priority (notice given) and time of day (during normal hours or outside). Default tiered costs may be found on the price list or otherwise your contract / service definition. Priority/Schedule (#1) Where within a request urgency / priority is not clearly defined, it […]

Expertise Policy

In Department: Policy

Purchasing Ad Hoc Engineering

In Department: General

How to request ad-hoc engineering time to help deal with problems you wish to use our expertise to solve.

x Service (Local Cloud) Policy

In Department: Policy Compute Policy

This schedule contains additional Terms of Service, Service Description, Acceptable Use and Service Levels specific to the “x” Service Local Cloud elements of the Services provided by Pipe Ten and should be viewed with the associated Order, Pipe Ten’s general Terms of Service and Acceptable Use Policy. Overview Pipe Ten’s “x” Service provides access to […]

Service Level (SLA)

In Department: Policy Core Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Terms of Service

In Department: Policy Core Policy

Introduction These General Terms and Conditions set out: The terms and conditions under which Pipe Ten Hosting Ltd will provide services to Customers. The Customer’s legal rights and remedies and should be read carefully prior to ordering any Services. Agreement The Agreement is formed between Pipe Ten Hosting Ltd and (‘the Customer’) named on the […]

5
"All good from me"
All good from me, happy
Thomas - 12/06/2020
Web Hosting
5
"Great customer service & knowledgeable tech support"
Great customer service, and the tech support is on another level. Highly recommended.
Faisal - 09/06/2020
Web Hosting
5
"Affordable"
Affordable, easy to use and top class support.
Ryan - 05/06/2020
Web Hosting
5
"PIPETEN ARE THE BEST"
I am a novice at Wordpress and I was a bit scared until I found Pipeten ! They are efficient, incredibly skilled and also very kind. I have and will continue to recommend them.
Christopher - 21/05/2020
Web Hosting
5
"Excellent service prompt and always …"
Excellent service prompt and always well informed
Alan - 09/04/2020
Web Hosting
5
"More than a decade and still very happy!"
I have been using PipeTen's services for over a decade now and there's several reasons for this. They have exactly what I need in terms of a range of services, the prices are reasonable and most of all the customer service and technical support is second to none. I can't recommend them high enough. A fantastic company with a fantastic team behind the scenes. I'd give them 6 stars if I could!
Adam - 09/04/2020
Web Hosting
5
"Credit where credit is due."
After many years in the industry, Pipe10/Purely Domains is one of only two companies in an ever dwindling list that I consider deserve any respect. They know what they are doing, they don't bluff and they deliver a very efficient and professional service. Credit where credit is due.
Mark - 03/03/2020
Web Hosting
5
"Quick and thorough service"
Quick and thorough service. Thank you!
Janine - 03/03/2020
Web Hosting
5
"Very helpful and knowledgeable team"
Very helpful and knowledgeable team. Always there to help with any issues and they always respond quickly. Their Purely Domains interface is excellent, very easy to use. I would recommend them to anyone. 5 Stars!
Peter - 19/07/2019
Web Hosting
5
"Great response and help with general…"
Great response and help with general enquiries. Very affordable and reasonable pricing on domain names. Advice given was outstanding and I would like to personally thank James who assisted me in setting up my business email. Will recommend Purely.Domains to all of my business acquaintances. Thank You!
Simran - 01/04/2019
Web Hosting