Terms of Service

In Department: Policy Company Policy

Introduction These Terms of Service govern the provision of Services and Products by Pipe Ten to the Customer. They set out the rights and obligations of each Party and form part of the Contract. The Customer should read these Terms of Service carefully before placing any order. Formation of Contract The Contract between Pipe Ten […]

Legacy Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]

Database Usage Policy (ALL.DUP)

In Department: Policy Legacy

Introduction This document aims to outline Pipe Ten’s database use policy as it applies to subscribers of database services hosted with Pipe Ten. A shared database service is included with most of Pipe Ten’s web hosting packages, where the data in databases of multiple customers exist securely on the same service. A non-shared database services […]

Email

In Department: Policy Services Terms

Email related policy for Pipe Ten's email services.

Security

In Department: Policy Services Terms

Overview In accordance with mandated organisational security requirements set forth and approved by management, Pipe Ten has established a formal set of information security policy and supporting procedures. This comprehensive policy document is to be implemented immediately along with all relevant and applicable procedures. Additionally, this policy is to be evaluated on a yearly basis […]

Sustainability

In Department: Policy Company Policy

There’s no such thing as 100% “green” and “sustainable” web hosting, but Pipe Ten is committed to minimising the impact it and its customers’ activities have on the environment. We do: Recognise the environmental impacts of our business activities and are committed to reducing these through effective environmental management. Respect all existing, applicable environmental regulations […]