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Network

In Department: Policy Infrastructure Policy

This policy contains additional Terms and Service descriptions applicable to the supply and usage of data connectivity provided to the Customer that utilise the Pipe Ten’s Core Network provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Network Provision For customers taking services that require […]

How do I debug my DNS/network issues?

In Department: General

Tips for clearing/flushing your DNS cache.

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  • Review rating5

    "Top level support"

    I recently needed to change a web domain from .uk to .com. I had no previous experience in this so it was quite daunting. The support member who was helping me, Jamie, provided great answers and guidance with my long list of questions. PipeTen support provided responsive and clear advice and I cannot recommend them enough.

    Dylan - 16/02/2022

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  • Review rating5

    "Pipe Ten Web Hosting Excellent Customer Service"

    I've used Pipe Ten for a number of years now for web hosting. I've found customer support has always been extremely good with numerous issues where I've needed help. Recently I've added a couple more domains and Jamie has been great sorting out the difficult installations of the Content Management System software I'm using. This is complex stuff for me. But once it's installed I can usually build a satisfactory website. I have every confidence in Pipe Ten and find they are conscientious in working to find solutions. The ticket raising system and communication I have found to be excellent and well managed with very reasonable response times. A great company.

    Chris - 04/02/2022

    Web Hosting
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  • Review rating5

    "Amazing customer service"

    Amazing customer service, really fast and patient

    David - 10/01/2022

    Web Hosting
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  • Review rating5

    "These guys are amazing"

    These guys are amazing. Always so attentive and helpful, they understand the value of customer service, they look after their systems really well but without being obstructive, they just explain very well as to why things need to be done in a particular way to keep things secure. I've never felt patronised or an inconvenience like I have done with many hosting companies. I've been with them for many years now and I would still highly recommend them as one of the best.

    Suzanne - 17/12/2021

    Web Hosting
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  • Review rating5

    "Excellent, stable, hosting provider"

    Used Pipeten for years and they've been the most stable hosting company I've ever used.

    Dan - 10/12/2021

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  • Review rating5

    "Excellent support service"

    Excellent, prompt support every time.

    Craig - 17/11/2021

    Web Hosting
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  • Review rating5

    "Mailbox size issue resolved"

    Just had a mailbox size issue which was resolved within a couple of hours, the delay being more down to me being away from my PC. Always found Pipe ten to be very helpful.

    Hardy - 12/11/2021

    Web Hosting
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  • Review rating5

    "Years of great service and reliable hosting"

    We've used Pipeten for hosting our sites for 10+ years and have always found them very supportive: quick to respond when we have a problem, quick to find a solution. A great level of service that makes it very easy to recommend them.

    GT - 16/04/2021

    Web Hosting
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  • Review rating5

    "Have been using Pipe Ten now for many.."

    Have been using Pipeten now for many years. Customer service is second to none, and always on hand to help. Would highly recommend

    Dean - 24/02/2021

    Web Hosting
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  • Review rating5

    "Excellent value & support"

    We have used Pipe Ten for a few years now and they are great value for money. The support is excellent and will help with any issues at all, and will spend as much time as needed to get things solved. Highly recommend them

    Michael - 02/02/2021

    Web Hosting
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