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Managed Hosting Services Provider & Web Hosting Company UK Web Host

Managed Hosting Services Provider & Web Hosting Company UK Web Host

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Modern Slavery & Human Trafficking

In Department: Policy Core Policy

This statement is made by Pipe Ten Hosting Ltd as per Section 54 of the Modern Slavery Act 2015 and in relation to modern slavery and human trafficking. Our Structure Pipe Ten Hosting Ltd, including but not limited to “Pipe Ten” and “purely.domains” brands; is an independent web application infrastructure and service provider. Our head […]

Software Update Policy (SUP)

In Department: Policy Maintenance Policy

Background This document outlines the policy of patching and updating in place within different Pipe Ten services and service levels. This Patching Policy forms part of the overall Information Security Policy. Outdated software can contain instability, vulnerability, no longer qualify for support and otherwise is not indicative of a secure IT environment. It is necessary […]

Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]

Client VPN Service (VPNS)

In Department: Policy Legacy

Introduction This document outlines the Client VPN Services supplied by Pipe Ten. This means services which allow a remote client (mobile device, laptop, desktop) to securely connect to the service (VPN server on Pipe Ten’s network). Clients connecting from VPN benefit from encapsulation and encryption of network traffic between their configured device on any network, […]

Database Usage Policy (ALL.DUP)

In Department: Policy Legacy

Introduction This document aims to outline Pipe Ten’s database use policy as it applies to subscribers of database services hosted with Pipe Ten. A shared database service is included with most of Pipe Ten’s web hosting packages, where the data in databases of multiple customers exist securely on the same service. A non-shared database services […]

Network

In Department: Policy Infrastructure Policy

This policy contains additional Terms and Service descriptions applicable to the supply and usage of data connectivity provided to the Customer that utilise the Pipe Ten’s Core Network provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Network Provision For customers taking services that require […]

Location

In Department: Policy Infrastructure Policy

UK Infrastructure Pipe Ten’s infrastructure is hosted within Data Centres all located within the UK. Pipe Ten’s main office is located within the UK. Suppliers The suppliers and partners of these locations are chosen, monitored and reviewed regularly in line with Pipe Ten’s Supplier Relationship Policy which involves the identification of supplier types depending on […]

Environment

In Department: Policy Infrastructure Policy

This policy contains additional Terms and Service descriptions applicable to the Data Centre Environments hosting the Infrastructure for the services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Data Centre Services All Data Centres hosting Pipe Ten’s infrastructure include the […]

Backup Policy

In Department: Policy

This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs. Pipe Ten’s main backup software provider is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and point in time recovery for your important data. Full documentation and information […]

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  • Review rating5

    "Fast Reliable HTTP2 Services"

    I've been thinking about making the jump to a private cloud server for some time due to the expense and the seemingly more complicated setup. The Pipe Ten team did the website transfers and setting up the domains as part of the optional support package. I am very pleased with the page speeds and the future-proof hardware.

    Michael - 10/01/2023

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  • Review rating5

    "Helpful as always!"

    As always, a pleasure to deal with and more than accommodating to help us resolve our issues.

    Funbox Media Ltd - 06/01/2023

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  • Review rating5

    "The Guys were brilliant"

    The Guys were brilliant ! They supported me as a novice through the process with patience and understanding, cant thank them enough

    Stu - 25/11/2022

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  • Review rating5

    "Domain Moving"

    Hi I recently had to move domain to new hosting within Pipe10 and then to install WordPress and upload a new site. Jamie at Pipe10 made this all so easy and supported me all the way. What might have been quite stressful was made comfortable with the help I got. Much appreciated.

    David - 11/10/2022

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  • Review rating5

    "I’ve been using Pipe Ten’s services for over 16 years"

    I've been using Pipe Ten's services for over 16 years and although I don't need their support very often, they are always absolutely superb - answering even low priority support requests very quickly. Highly Recommend them

    Tim - 30/09/2022

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  • Review rating5

    "Top level support"

    I recently needed to change a web domain from .uk to .com. I had no previous experience in this so it was quite daunting. The support member who was helping me, Jamie, provided great answers and guidance with my long list of questions. PipeTen support provided responsive and clear advice and I cannot recommend them enough.

    Dylan - 16/02/2022

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  • Review rating5

    "Pipe Ten Web Hosting Excellent Customer Service"

    I've used Pipe Ten for a number of years now for web hosting. I've found customer support has always been extremely good with numerous issues where I've needed help. Recently I've added a couple more domains and Jamie has been great sorting out the difficult installations of the Content Management System software I'm using. This is complex stuff for me. But once it's installed I can usually build a satisfactory website. I have every confidence in Pipe Ten and find they are conscientious in working to find solutions. The ticket raising system and communication I have found to be excellent and well managed with very reasonable response times. A great company.

    Chris - 04/02/2022

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  • Review rating5

    "Amazing customer service"

    Amazing customer service, really fast and patient

    David - 10/01/2022

    Web Hosting
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  • Review rating5

    "These guys are amazing"

    These guys are amazing. Always so attentive and helpful, they understand the value of customer service, they look after their systems really well but without being obstructive, they just explain very well as to why things need to be done in a particular way to keep things secure. I've never felt patronised or an inconvenience like I have done with many hosting companies. I've been with them for many years now and I would still highly recommend them as one of the best.

    Suzanne - 17/12/2021

    Web Hosting
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  • Review rating5

    "Excellent, stable, hosting provider"

    Used Pipeten for years and they've been the most stable hosting company I've ever used.

    Dan - 10/12/2021

    Web Hosting
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Pipe Ten

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