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Data Centre

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the Data Centre Environments hosting the Infrastructure for the services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Data Centre Services All Data Centres hosting Pipe Ten’s infrastructure include the […]

x Service (Local Cloud) Policy

In Department: Policy Legacy

This schedule contains additional Terms of Service, Service Description, Acceptable Use and Service Levels specific to the “x” Service Local Cloud elements of the Services provided by Pipe Ten and should be viewed with the associated Order, Pipe Ten’s general Terms of Service and Acceptable Use Policy. Overview Pipe Ten’s “x” Service provides access to […]

Data Destruction

In Department: Policy Company Policy Data Policy

When Pipe Ten or its customers’ data is no longer required, the policy within outlines how it is securely wiped or otherwise disposed of. This policy applies to all Pipe Ten Hosting Ltd or customer data, where Pipe Ten has ultimate responsibility for the secure disposal of the data. Except in the case of physical […]

Service Level (SLA)

In Department: Policy Company Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Monitoring & Response

In Department: Policy Services Terms

This policy contains additional Terms and Service descriptions applicable to the Monitoring & Response services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. ‍Pipe Ten’s Monitoring Service is primarily intended for use with solutions hosted with Pipe Ten and includes […]

How can I convert my SSL to a format accepted by Pipe Ten?

In Department: Legacy SSL

Our web hosting supports the standard PEM format of SSL certificates. If you need to convert your certificate to PEM this guide will show you how.

How to Backup Your Hosting Account

In Department: Legacy Account

A guide for backing up your Pipe Ten hosting account's files, databases and emails.

Custom error pages

In Department: Legacy Scripting

How to create custom error pages within the hosting control panel.