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Data Centre

In Department: Policy Services Terms Infrastructure

Data Centre Services All Data Centres hosting Pipe Ten’s infrastructure include the environment services: 24/7 Infrastructure Monitoring. Redundant Power (UPS and Generators). Fire Detection and Suppression Systems. The technical overview of each Data Centre detailing their specifications can be found on the About Us page. Security & Access The following security measures are in place […]

x Service (Local Cloud) Policy

In Department: Policy Legacy

Overview Pipe Ten’s “x” Service provides access to a self-service virtualisation platform hosted on infrastructure owned by Pipe Ten. The infrastructure is securely shared across multiple customers and can hosted across Pipe Ten’s different data centres which provide physical security and resilient power and cooling. Pipe Ten manage the infrastructure up to the Hypervisor and […]

Data Destruction

In Department: Policy Company Policy Data Policy

When Pipe Ten or its customers’ data is no longer required, the policy within outlines how it is securely wiped or otherwise disposed of. This policy applies to all Pipe Ten Hosting Ltd or customer data, where Pipe Ten has ultimate responsibility for the secure disposal of the data. Except in the case of physical […]

Service Level (SLA)

In Department: Policy Company Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Monitoring & Response

In Department: Policy Services Terms

Pipe Ten’s Monitoring Service is primarily intended for use with solutions hosted with Pipe Ten and includes the features and functionality described on Pipe Ten’s website on the Order Date, as such features and functionality may change from time to time. Configuration All monitoring services are deployed with a set template of key values to […]

How can I convert my SSL to a format accepted by Pipe Ten?

In Department: Legacy SSL

Our web hosting supports the standard PEM format of SSL certificates. If you need to convert your certificate to PEM this guide will show you how.

How to Backup Your Hosting Account

In Department: Legacy Account

A guide for backing up your Pipe Ten hosting account's files, databases and emails.

Custom error pages

In Department: Legacy Scripting

How to create custom error pages within the hosting control panel.