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Backup (Legacy)

In Department: Policy Legacy

Please see our current backup policy for all solutions deployed from to 2024. This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs. Pipe Ten’s main backup software provider is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and […]

Backup

In Department: Policy Services Terms

Please see our legacy backup policy for all solutions deployed prior to 2024. Scope This policy defines the standards applied to Pipe Ten backup in relation to services on which customer data resides or passes. Unless explicitly defined in this policy, product definition or a contract, it is to be assumed backups are not maintained. […]

How to use MyLittleBackup

In Department: Legacy Databases

myLittleBackup for SQL Server 2000, 2005 and 2008 is the first Backup/Restore solution specially designed for shared SQL Server hosting.

How to Request a Restore From Our Backups

In Department: Legacy Account

A guide for how to request a restore of files or databases to your hosting account.

How to Backup Your Hosting Account

In Department: Legacy Account

A guide for backing up your Pipe Ten hosting account's files, databases and emails.

Definitions

In Department: Policy Company Information

Abuse (Email) Deliberate or accidental use of email services in a way which causes inconvenience for the service, its other users, IP reputation or external users. Acceptable Use Policy Pipe Ten’s Acceptable Use Policy, as updated from time to time, which can be found on the Website. Applicable Laws All United Kingdom applicable laws, statutes, […]

Legacy Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]

SSH Policy (SSHP)

In Department: Policy Legacy

This document outlines our policy on SSH access and its availability. An SSH account gives you a ‘command line’ on another server where you can run commands local to the server such as unzipping files or making backups. Jailed SSH is a protected SSH account with access to limited features and commands (limited permission). User […]

Database Usage Policy (ALL.DUP)

In Department: Policy Legacy

Introduction This document aims to outline Pipe Ten’s database use policy as it applies to subscribers of database services hosted with Pipe Ten. A shared database service is included with most of Pipe Ten’s web hosting packages, where the data in databases of multiple customers exist securely on the same service. A non-shared database services […]

Hardware

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the equipment and hardware provided to the Customer to support existing services or on a standalone basis provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Hardware Lifecycle Overview Purchase All Pipe Ten’s hardware suppliers […]