Backup (Legacy)

In Department: Policy Legacy

Please see our current backup policy for all solutions deployed from to 2024. This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs. Pipe Ten’s main backup software provider is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and […]

Backup

In Department: Policy Services Terms

Please see our legacy backup policy for all solutions deployed prior to 2024. Scope This policy defines the standards applied to Pipe Ten backup in relation to services on which customer data resides or passes. Unless explicitly defined in this policy, product definition or a contract, it is to be assumed backups are not maintained. […]

Definitions

In Department: Policy Company Policy

Definitions Abuse (Email) Deliberate or accidental use of email services in a way which causes inconvenience for the service, its other users, IP reputation or external users. Acceptable Use Policy Pipe Ten’s Acceptable Use Policy, as updated from time to time, which can be found on the Website. Applicable Laws All United Kingdom applicable laws, […]

Terms of Service

In Department: Policy Company Policy

Introduction These Terms of Service govern the provision of Services and Products by Pipe Ten to the Customer. They set out the rights and obligations of each Party and form part of the Contract. The Customer should read these Terms of Service carefully before placing any order. Formation of Contract The Contract between Pipe Ten […]

Legacy Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]

SSH Policy (SSHP)

In Department: Policy Legacy

This document outlines our policy on SSH access and its availability. An SSH account gives you a ‘command line’ on another server where you can run commands local to the server such as unzipping files or making backups. Jailed SSH is a protected SSH account with access to limited features and commands (limited permission). User […]

Database Usage Policy (ALL.DUP)

In Department: Policy Legacy

Introduction This document aims to outline Pipe Ten’s database use policy as it applies to subscribers of database services hosted with Pipe Ten. A shared database service is included with most of Pipe Ten’s web hosting packages, where the data in databases of multiple customers exist securely on the same service. A non-shared database services […]

Hardware

In Department: Policy Services Terms Infrastructure

Hardware Lifecycle Overview Purchase All Pipe Ten’s hardware suppliers are managed in line with their Supplier Relationship Policy which involves categorising, monitoring and regularly reviewing all suppliers including but not limited to their service levels, credit rating and security practises. Wherever possible Pipe Ten try and solely work with Eco Partner-certified suppliers so that we […]

Bulk Mail Service

In Department: Policy Legacy

Introduction The shared mass mailing service consists of a private mailbox on a shared mail server which is dedicated and optimised to the task of high volume mass mailing. The service allows for the sending of high volume mailings without any potential load or reputation impact to Pipe Ten’s non mass mailing shared email services. […]

x Service (Local Cloud) Policy

In Department: Policy Legacy

Overview Pipe Ten’s “x” Service provides access to a self-service virtualisation platform hosted on infrastructure owned by Pipe Ten. The infrastructure is securely shared across multiple customers and can hosted across Pipe Ten’s different data centres which provide physical security and resilient power and cooling. Pipe Ten manage the infrastructure up to the Hypervisor and […]