Definitions

In Department: Policy Company Policy

Definitions Abuse (Email) Deliberate or accidental use of email services in a way which causes inconvenience for the service, its other users, IP reputation or external users. Acceptable Use Policy Pipe Ten’s Acceptable Use Policy, as updated from time to time, which can be found on the Website. Applicable Laws All United Kingdom applicable laws, […]

Terms of Service

In Department: Policy Company Policy

Introduction These Terms of Service govern the provision of Services and Products by Pipe Ten to the Customer. They set out the rights and obligations of each Party and form part of the Contract. The Customer should read these Terms of Service carefully before placing any order. Formation of Contract The Contract between Pipe Ten […]

Help Moving Hosts Guide

In Department: Legacy Account

The process of switching web hosting service providers is simple and can be accomplished with minimal hassle and downtime provided certain steps are followed in order. 1. Before you start Ensure that you have a full working copy of your website files, databases, cgi scripts, etc. stored on your computer. Make a record of any […]

Legacy Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]

HTTP Status Codes

In Department: General

This guide provides an overview of common HTTP status codes and a brief explanation as to where you might find them or use them. 

NGINX Useful Code

In Department: General

A comprehensive guide providing a code base for performing certain tasks on an NGINX web server.

CentOS 7 – NGINX Configurations

In Department: General

This guide provides you with a basic NGINX configuration for a site you wish to use it on. It provides server { } blocks for both ports 80 and 443 with a basic SSL configuration in place.

How to raise support tickets

In Department: General

This is a general guide on how to raise a support ticket from our systems.

x Service (Local Cloud) Policy

In Department: Policy Legacy

Overview Pipe Ten’s “x” Service provides access to a self-service virtualisation platform hosted on infrastructure owned by Pipe Ten. The infrastructure is securely shared across multiple customers and can hosted across Pipe Ten’s different data centres which provide physical security and resilient power and cooling. Pipe Ten manage the infrastructure up to the Hypervisor and […]

Privacy

In Department: Policy Company Policy Data Policy

Pipe Ten believes in open and clear policies and takes your security, privacy and data protection seriously. If you have any questions not answered within this document please do not hesitate to contact them. This Privacy Policy governs the manner in which Pipe Ten collects, uses, maintains and discloses information collected from users (each, a […]