x Service (Local Cloud) Policy

In Department: Policy Legacy

Overview Pipe Ten’s “x” Service provides access to a self-service virtualisation platform hosted on infrastructure owned by Pipe Ten. The infrastructure is securely shared across multiple customers and can hosted across Pipe Ten’s different data centres which provide physical security and resilient power and cooling. Pipe Ten manage the infrastructure up to the Hypervisor and […]

Service Level (SLA)

In Department: Policy Company Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Acceptable Use

In Department: Policy Company Policy

This Acceptable Use Policy (AUP) applies to all services taken from Pipe Ten and should be viewed in conjunction with Pipe Ten’s core Terms of Service. Overview Pipe Ten’s Acceptable Use Policy (AUP) is provided to give the Subscriber a clear understanding of what Pipe Ten expects of them while using Pipe Ten services and […]

Expertise

In Department: Policy Services Terms

Expertise related policy for when Pipe Ten's staff member's perform work at request of a customer.

WordPress Starter Guide

In Department: Applications

A rough overview of how to get familiar with WordPress and some of its plugins.

Understanding Spam Emails and How to Deal With Them

In Department: General

A guide explaining what a typical spam email may consist of and how to deal with them.

Connecting to FTP via Cyberduck

In Department: Legacy SSH / VPN / FTP

A walk through guide for connecting to FTP with Cyberduck

Website Launch Check List

In Department: Legacy Account

A guide for all the checks to do before launching a new site.

Hosting Account Resource Errors / LVE Graphs

In Department: Legacy Account

This guide outlines what LVE does, what you should be looking for, and how you can approach certain issues.

Full Steps to Replicate

In Department: General

For us to provide the best support, often we need to see the exact steps you've taken. This guide show's how to provide these.