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Requesting a Restore

In Department: General

How to request a restore from our backups in the unfortunate event you accidentally permanently delete your web or database content.

Bulk Mail Service

In Department: Policy Legacy

Introduction The shared mass mailing service consists of a private mailbox on a shared mail server which is dedicated and optimised to the task of high volume mass mailing. The service allows for the sending of high volume mailings without any potential load or reputation impact to Pipe Ten’s non mass mailing shared email services. […]

x Service (Local Cloud) Policy

In Department: Policy Legacy

This schedule contains additional Terms of Service, Service Description, Acceptable Use and Service Levels specific to the “x” Service Local Cloud elements of the Services provided by Pipe Ten and should be viewed with the associated Order, Pipe Ten’s general Terms of Service and Acceptable Use Policy. Overview Pipe Ten’s “x” Service provides access to […]

Data Processing

In Department: Policy Company Policy Data Policy

Overview This document outlines the scope within which Pipe Ten classifies and handles “customers’ data” on behalf of its customers. It extends but does not replace the core Privacy Policy and Terms of Service which underpin all Pipe Ten offerings. Scope Any data that a direct customer uploads to a Pipe Ten service, which is not […]

Service Level (SLA)

In Department: Policy Company Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Terms of Service

In Department: Policy Company Policy

Introduction These General Terms and Conditions set out: The terms and conditions under which Pipe Ten Hosting Ltd will provide services to Customers. The Customer’s legal rights and remedies and should be read carefully prior to ordering any Services. Agreement The Agreement is formed between Pipe Ten Hosting Ltd and (‘the Customer’) named on the […]

Enabling/Disabling 2FA

In Department: WHM

A guide showing how to enable 2FA on your whm.pipe.co account.

WordPress Security

In Department: Applications

A comprehensive guide explaining how to secure your WordPress site.

WordPress Starter Guide

In Department: Applications

A rough overview of how to get familiar with WordPress and some of its plugins.

Updating Database Connection Strings

In Department: Applications

How to find and update your Database Connection Strings