Hardware

In Department: Policy Services Terms Infrastructure

Hardware Lifecycle Overview Purchase All Pipe Ten’s hardware suppliers are managed in line with their Supplier Relationship Policy which involves categorising, monitoring and regularly reviewing all suppliers including but not limited to their service levels, credit rating and security practises. Wherever possible Pipe Ten try and solely work with Eco Partner-certified suppliers so that we […]

Requesting a Restore

In Department: General

How to request a restore from our backups in the unfortunate event you accidentally permanently delete your web or database content.

Bulk Mail Service

In Department: Policy Legacy

Introduction The shared mass mailing service consists of a private mailbox on a shared mail server which is dedicated and optimised to the task of high volume mass mailing. The service allows for the sending of high volume mailings without any potential load or reputation impact to Pipe Ten’s non mass mailing shared email services. […]

x Service (Local Cloud) Policy

In Department: Policy Legacy

Overview Pipe Ten’s “x” Service provides access to a self-service virtualisation platform hosted on infrastructure owned by Pipe Ten. The infrastructure is securely shared across multiple customers and can hosted across Pipe Ten’s different data centres which provide physical security and resilient power and cooling. Pipe Ten manage the infrastructure up to the Hypervisor and […]

Data Processing

In Department: Policy Company Policy Data Policy

Overview This document outlines the scope within which Pipe Ten classifies and handles “customers’ data” on behalf of its customers. It extends but does not replace the core Privacy Policy and Terms of Service which underpin all Pipe Ten offerings. Scope Any data that a direct customer uploads to a Pipe Ten service, which is not […]

Service Level (SLA)

In Department: Policy Company Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Enabling/Disabling 2FA

In Department: WHM

A guide showing how to enable 2FA on your whm.pipe.co account.

WordPress Security

In Department: Applications

A comprehensive guide explaining how to secure your WordPress site.

WordPress Starter Guide

In Department: Applications

A rough overview of how to get familiar with WordPress and some of its plugins.

Updating Database Connection Strings

In Department: Applications

How to find and update your Database Connection Strings