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Monitoring & Response

In Department: Policy Services Terms

This policy contains additional Terms and Service descriptions applicable to the Monitoring & Response services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. ‍Pipe Ten’s Monitoring Service is primarily intended for use with solutions hosted with Pipe Ten and includes […]

Backup (Legacy)

In Department: Policy Legacy

Please see our current backup policy for all solutions deployed from to 2024. This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs. Pipe Ten’s main backup software provider is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and […]

Backup

In Department: Policy Services Terms

Please see our legacy backup policy for all solutions deployed prior to 2024. Scope This policy defines the standards applied to Pipe Ten backup in relation to services on which customer data resides or passes. Unless explicitly defined in this policy, product definition or a contract, it is to be assumed backups are not maintained. […]

Software Update Policy (SUP)

In Department: Policy Services Terms Maintenance

Background This document outlines the policy of patching and updating in place within different Pipe Ten services and service levels. This Patching Policy forms part of the overall Information Security Policy. Outdated software can contain instability, vulnerability, no longer qualify for support and otherwise is not indicative of a secure IT environment. It is necessary […]

SSH Policy (SSHP)

In Department: Policy Legacy

This document outlines our policy on SSH access and its availability. An SSH account gives you a ‘command line’ on another server where you can run commands local to the server such as unzipping files or making backups. Jailed SSH is a protected SSH account with access to limited features and commands (limited permission). User […]

NGINX Useful Code

In Department: General

A comprehensive guide providing a code base for performing certain tasks on an NGINX web server.

Network

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the supply and usage of data connectivity provided to the Customer that utilise the Pipe Ten’s Core Network provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Network Provision For customers taking services that require […]

Hardware

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the equipment and hardware provided to the Customer to support existing services or on a standalone basis provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Hardware Lifecycle Overview Purchase All Pipe Ten’s hardware suppliers […]

Data Centre

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the Data Centre Environments hosting the Infrastructure for the services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Data Centre Services All Data Centres hosting Pipe Ten’s infrastructure include the […]

Security

In Department: Policy Services Terms

Overview In accordance with mandated organisational security requirements set forth and approved by management, Pipe Ten has established a formal set of information security policy and supporting procedures. This comprehensive policy document is to be implemented immediately along with all relevant and applicable procedures. Additionally, this policy is to be evaluated on a yearly basis […]