All of Pipe Ten’s support assistants have a huge wealth of knowledge and experience of working with web applications, control panels and associated web hosting technologies being former and current web professionals.
Common questions and problems are quickly resolved by the support team, with uncommon or complex issues being escalated through the engineering team with everything needed to lead to a swift resolution.
Our goal is to exceed expectations whenever we have the opportunity/margin/capability/resources to do so, and to be honest when others may offer greater value than ourselves.
A few of our support mottos include:
- Seek first to understand, then to be understood.
- Answer now, what could be asked next.
- Always try give more than is expected.
- If in doubt; notify, then share/escalate.
“My goal is to make complex things easier or clearer. There are no stupid questions, only things that could have been better explained.”
Jamie Moynahan, Support Manager
Last modified: 23/04/2019