Backup (Legacy)

In Department: Policy Legacy

Please see our current backup policy for all solutions deployed from to 2024. This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs. Pipe Ten’s main backup software provider is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and […]

Creating an SSH key

In Department: WHM

In this guide we are going to run through generating SSH key pairs to add to your server to allow SSH access. Once your private key is generated, keep this private and never share it with anyone. Using PuTTYgen on Windows PuTTYgen is an SSH key generator tool for creating SSH keys for use with […]

Legacy Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]

Not receiving support tickets

In Department: General

What to do in the event that you believe you're no longer receiving support ticket responses.

How do I report illegal activity on a site that you host?

In Department: General

Instructions on how to report any illegal activity you may have spotted on a site that we host.

x Service (Local Cloud) Policy

In Department: Policy Legacy

Overview Pipe Ten’s “x” Service provides access to a self-service virtualisation platform hosted on infrastructure owned by Pipe Ten. The infrastructure is securely shared across multiple customers and can hosted across Pipe Ten’s different data centres which provide physical security and resilient power and cooling. Pipe Ten manage the infrastructure up to the Hypervisor and […]

Disabling Chrome Cache using DevTools

In Department: Scripting

A guide for disabling the Chrome browser's cache using Chrome DevTools.

SSH via CLI

In Department: General

A guide on how to connect via SSH using a CLI.

Understanding Spam Emails and How to Deal With Them

In Department: General

A guide explaining what a typical spam email may consist of and how to deal with them.

Display your DNS cache info

In Department: General

Sometimes you may have trouble browsing certain websites, displaying your DNS information can be useful for diagnosing DNS issues where an invalid or out of date DNS record might be cached.