The shared backup service provides easy-access to low cost off-site backups by way of an agent software installed to operating system, and a central backup server where the backups are scheduled, executed, securely stored and can be restored back to an operating system carrying the agent at all levels (baremetal/whole, drive, file, database).

AES-256 bit or better Encryption is used for BOTH communication between Agent <> Server AND while at-rest on Server. The decryption keys for which may be held solely by the customer, or more commonly both customer and Pipe Ten so we may best assist in any DR scenario.

A customer’s shared backup service will share hardware (compute/storage) resources with other customers on the shared backup service and include free inter-site bandwidth. As such the shared backup service carries fair-use fixed frequency/retention/priority profiles. Customers on dedicated backup services do not share any resources with other customers allowing complete customisation and guaranteed RTO.

Shared backup services are billable based on:

• Number of software agents/operating systems configured for protection / licensed
• Number of software agents/operating systems requiring automated or engineered patching services
• Total volume of shared backup server storage used each month

Licensing  PATCHING Help  Policy ASK

Classification: Public
Last saved: 2023/05/23 at 11:32 by Gavin