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Pipe Ten operates a 24/7 engineering response and escalation service for its own core infrastructure and services and makes the same service available to its customers.

Using Pipe Ten’s own monitoring services or those of a third party, alerts can be configured for granular response to only critical issues or if required Pipe Ten can maintain full oversight.

On receiving an alert the on-call engineer will assess the scope, impact and validity of the alert and escalate or fix as appropriate, as per pre-agreed procedures and testing regiment provided by a customer.

Access for customers to manage maintenance windows and disable Pipe Ten response to any alerts is also available to reduce cost overheads associated with response to false-positives.



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Classification: Public
Last saved: 2023/05/23 at 11:28 by Gavin