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  3. Support

Support

Our support operators and assistants have a huge wealth of knowledge and experience of working with web applications, control panels and associated web hosting technologies being former and current web professionals.

Common questions and problems are quickly resolved by the support team, with uncommon or complex issues being escalated through the engineering team containing all the info needed to lead to meaningful progress and swift resolution.

Our goal is to exceed your expectations whenever we have the opportunity/margin/capability/resources to do so, and be honest when others may offer greater value than ourselves (for example we hope to provide guidance on website design and development, but we do not provide it as a service).

A few of our support mottos include:

  • Seek first to understand, then to be understood.
  • Answer now, what could be asked next.
  • Always try give more than is expected.
  • If in doubt; notify, then share/escalate.

“My goal is to make the complex things easier, or at the very least clearer. There are no stupid questions, only things we could have explained better.”
Jamie Moynahan, Support Manager

 

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Last modified: 29/03/2019