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Response

In department: Monitoring & Response

Pipe Ten operates a 24/7 engineering response and escalation service for its own core infrastructure and services and makes the same service available to its customers. Using Pipe Ten’s own monitoring services or those of a third party, alerts can be configured for granular response to only critical issues or if required Pipe Ten can […]

Security Monitoring

In department: Monitoring & Response

The more information you can get about your environments, the tighter the security and response to security incidents can be, therefore resulting in reduced compliance fines and reputation impact. There are many approaches to security monitoring which can be deployed on the network, on the edge or on data carrying hosts. Every deployment is unique […]

Transaction Monitoring

In department: Monitoring & Response

Transaction monitoring is where multiple steps are required in order to assess the failure, success or time taken to perform a particular task, this can include: Communicating with a web service API Replicating a web browser checkout process Logging into a system and performing an action Transaction monitoring is typically provided through self-service access to […]

Application Monitoring

In department: Monitoring & Response

Application monitoring is the customisation and extension of the Pipe Ten OS Monitoring service specific to customers’ applications, areas of focus may include: Service, binding or process status Web application availability and performance metrics Granular database availability and performance metrics Replication or synchronisation statuses Pipe Ten provide application monitoring as an extension of its OS […]

OS Monitoring

In department: Monitoring & Response

Pipe Ten has been using Zabbix software since 2002 to monitor its operating system environments physical and compute (virtual and cloud). Real-time monitoring and alerting of operating system problems is useful, but often overlooked is the value of gathering historic trends of resource availability vs. performance, which helps point towards potential root causes if/when resource […]

Inclusive Monitoring

In department: Monitoring & Response

Environments Pipe Ten closely monitors its own environments and the impact Pipe Ten’s operations have on the external environment. These include but are not limited to: Partners data centre facilities and rack environments Power use efficiency Resource use and WEEE recycling Team offices Pipe Ten provides environmental guarantees as part of its SLA. Hardware By […]

Security Scanning

In department: Security

Nessus Scanning Pipe Ten performs at least weekly network scans of all public facing networks, for the purpose of protecting the Pipe Ten network against attack or exploit which could threaten not only the stability of the Pipe Ten network on which it replies, but also the networks to which we connect and the entire […]

Monitoring & Response

In department: Services

Monitoring traditionally means the real-time checking and alerting to the unavailability or extreme slowness of services. Today every error, millisecond and transaction matters and is subject to strict internal and external SLA with cost to failure associated. Through our expertise and the technologies we use to manage our own infrastructure and services, Pipe Ten is […]

Security Monitoring

In department: Security

Pipe Ten’s security monitoring services are intended to provide audit, insight and alert generation to the environments current security configuration and activity. The service is tailored to your specific environment and need, but in the simplest terms: Devices and Operating Systems are monitored by way of security agent or configuration Activity, Configuration, Data including Files […]

SSL

In department: Security

Pipe Ten supports the community goal of https:// (SSL/TLS) by default and being provider agnostic by supporting wherever possible the use of both free and commercial SSL certificate authorities. In the simplest terms, protecting a website involves: Prepare: Configure the hosting and generate an SSL CSR keeping the KEY private. Purchase: Purchase commercial or generate […]

VPN

In department: Security

Pipe Ten supports all major VPN (Virtual Private Network) technologies to encapsulate data in-flight between users, servers and networks. Permanent VPN connections between servers or networks is often handled on the firewall level using IPSec VPN. Temporary VPN / Road Warrior connections between users and services are typically provided using OpenVPN or L2TP over IPSec. […]

Firewalls

In department: Security

Pipe Ten takes a multi-tiered approach to firewalling and access control which includes: Edge network profiling and ACLs Distribution network profiling and ACLs Distribution firewalling and ACLs Customer / Service Edge network profiling and ACLs Customer / Service Edge firewalling with inbound/outbound filtering Local/Internal firewalling with inbound/outbound filtering Pipe Ten has been working with the […]

Migration

In department: Maintenance

Moving websites, systems and services is not always simple, Pipe Ten’s expertise can often remove a lot of the technical complexity through its experience and familiarity. In many cases when moving existing sites to Pipe Ten, free assistance and direction from our support team and associated support articles will be sufficient for customers to perform […]

Encryption

In department: Security

Encryption In-Transit When data is in transit between applications, systems or locations it is best protected using appropriate technologies and standards taking into account confidentiality, integrity and availability. For example: Between … User and Application / Browser and Server TLS/SSL OpenVPN Administrators and Systems TLS/SSL OpenVPN Application and Application / Server to Server / Site to Site […]

Licensing

In department: Maintenance

While Pipe Ten is provider agnostic including software, we naturally have expertise, history and success with specific providers on behalf of our customers so often preference these. Combing the needs and volume of all customers, Pipe Ten seeks to leverage this to establish lasting partnerships whenever mutual value can be added, including: Volume/Price discounts Access […]

Engineered Patching

In department: Maintenance

For complex or critical systems. Hourly expertise service. Operating system (and associated core software) is constantly monitored for update availability and status/version. Available updates are reviewed and where possible tested by an engineer prior to being manually approved and queued for installation. Updates are manually applied manually by an engineer within a pre-defined maintenance window […]

Automated Patching

In department: Maintenance

For simple or non-critical systems. Pre-packaged with an associated low monthly fee. Operating System (and associated core software) is constantly monitored for update availability and status/version. Available updates are reviewed and where possible tested by an engineer prior to being manually approved and queued for installation. Updates are automatically applied within a pre-defined maintenance window […]

Inclusive Patching

In department: Maintenance

Pipe Ten provides patching services for any Pipe Ten owned and operated hardware and associated part/peripheral devices for firmware inclusive by default. Where the customer has no access to the underlying system or has core software provided with a Pipe Ten service, then the automated patching service by default. Generally speaking any software that the […]

Maintenance

In department: Services

Taking advantage of Pipe Ten’s maintenance services allows you to focus your attention on your application and core systems, whilst Pipe Ten takes care of everything else. Automated (scripted) and Engineered (human) patching services are available for both operating systems and associated softwares. These ensure that you benefit from the latest features, security and stability. […]

Anti-Virus

In department: Security

Pipe Ten are software agnostic and have experience with most of the main Anti-Virus applications. However, we have been an ESET partner and user for the past 10 years and found it to be the most reliable that we’ve used right across all platforms. It offers a highly advanced level of scheduled and real-time threat […]

Security

In department: Services

Pipe Ten’s focus and approach to security services, by the nature of its business and its operating environment are constantly evolving and generally operate on the bleeding edge of emerging threats. Whilst the infrastructure and associated underlying software security is important and must be considered, the nature of today’s complex interconnected applications and resulting threats […]

Load Balancing

In department: Addressing

When the needs of an application exceed the capabilities of a single system, require application level high availability, or if you wish to manage different types of traffic to different applications or code-bases then load balancing is typically used to address these needs. Pipe Ten has a wealth of expertise in production of many different […]

Disaster Recovery & BCP

In department: Backup & DR

As good business practice and part of our ISO27001 obligations, Pipe Ten maintains DR & BCP planning for its own core infrastructure, staff, offices, billing and communications platforms. Pipe Ten can also on-request assist with all elements of customer’s DR & BCP which may include helping to: Understand the capabilities inherent to the primary operating […]

DNS Services

In department: Addressing

Pipe Ten provides inclusive shared DNS services for its customers taking domain registration or specific hosting services, further information may be found on the appropriate product page. Shared DNS services are deployed between two or more geographically diverse data centres with a reasonable level of redundancy and security. However, for mission critical services, we would […]

Dedicated Backup

In department: Backup & DR

Dedicated backup services provide access to off-site backups by way of a software agent installed to a customer’s operating system, and a private central backup server where the backups are scheduled, executed, securely stored and can be restored back to an operating system carrying the agent at all levels (baremetal/block, drive, file, database). AES-256 bit […]

Domain Names

In department: Addressing

Purely.Domains is Pipe Ten’s domain name registration brand and system, but why choose Pipe Ten for your domain registrations? Transparent pricing that is permanently affordable with identical renewal and registration prices Includes DNS services supporting all global record types Proven domain registration experience of over 15 years. A huge TLD selection of over 400 extensions […]

Shared Backup

In department: Backup & DR

The shared backup service provides easy-access to low cost off-site backups by way of an agent software installed to operating system, and a central backup server where the backups are scheduled, executed, securely stored and can be restored back to an operating system carrying the agent at all levels (baremetal/whole, drive, file, database). AES-256 bit […]

Addressing

In department: Services

Addressing is what Pipe Ten refers to as pointing or directing one thing towards another thing. In its simplest and most frequent form this involves registering a domain name and pointing it to name servers, creating DNS records on those name servers, which point towards the location of the service whether that might be a […]

Inclusive Backup

In department: Backup & DR

Many services provided by Pipe Ten and the data which reside upon; include backup by default for example: Shared Control Panel Configurations Shared Billing System Data Name Server Records Network device configuration Firewall device configuration The amount of inclusive backup is defined within the terms for the service or are further defined within our Backup […]

Self Backup

In department: Backup & DR

As part of any good disaster recovery and business continuity planning one should assume that a process or provider may fail and retain backups appropriate for the purpose. While Pipe Ten and its backup services are reliable and regularly tested, we strongly believe and recommend customers should maintain local or cloud backups in addition to […]

Backup & DR

In department: Services

Pipe Ten operates its own support services from DC0 Manchester, with customer’s services predominantly being deployed between DC1 Sheffield and DC2 Derby UK. Backup services are generally provided from the opposite data centre to which any customer’s active solution is deployed (DC1<>DC2) or from the shared backup services via DC0. Our primary backup software and […]

Pipe Ten Offices

In department: Infrastructure

While Pipe Ten provides physical office environments for its team for efficiency and operational security, our disaster recovery approach means we do not rely on the physical availability or security of our offices to provide protection for you and your digital assets (with this being handled at the device/software/network/data layers or end-to-end). Based in world famous “Steel City” of […]

Public Clouds

In department: Infrastructure

Pipe Ten has historically always preferenced being able to “put a physical hand on its servers and data” and only dealt with owned, physical, auditable hosting facilities of sufficient standard without any vendor tie-in. As the industry has evolved we recognise the commodity of resource and benefit that software public clouds bring. Our provider and […]

Networks

In department: Infrastructure

In conjunction with its facility and networking partners, Pipe Ten maintains and provides exceptional connectivity via public peering (internet), between data centre locations and bespoke private capability. Highly available with low latency, full diversity and constant monitoring we are able to provide the link between the application and the customer. Public Peering Exchange Points ECIX-DUS […]

DC2 – Derby

In department: Infrastructure

Pipe Ten operates its own private rack, hardware and network infrastructure in each partner facility, with only Pipe Ten having explicit audited access in all normal circumstances. DC2 Derby is a popular option with customers seeking optimum diversity. Node Ltd DC2, Pride Park, Derby. Secured, Controlled and Managed to PCI DSS for Service Providers and […]

DC1 – Sheffield

In department: Infrastructure

Pipe Ten operates its own private racks, hardware and network infrastructure in all partner facilities with only Pipe Ten having explicitly audited access in all normal circumstances. DC1 Sheffield is a popular option for customers seeking rapid engineer response or volume network pricing. ASK4 Data Centres Limited, Sheffield. Secured, Controlled and Managed to PCI DSS […]

DC0 – Manchester

In department: Infrastructure

DC0 Manchester is where most of Pipe Ten’s support services reside such as this website and monitoring services to keep it external to all customer’s infrastructure. ioMart Plc, Manchester Technology Park. Secured, Controlled and Managed to PCI DSS for Service Providers and ISO 27001 standards. N+1 or better rack level phases, to UPSs, to Generators, to […]

Infrastructure

In department: Services

Pipe Ten is a provider and location agnostic value driven service provider. This means we will work with any other software, security, facility, cloud, network or location where it will result in the maximal value being returned to the customer. However, providing that value often means that we may preference the provision of our own […]

Harmonised Hosting™

In department: Expertise

Harmonised Hosting is what we call the orchestration of the many service elements that make up a successful application hosting service. Customers experiencing harmonised hosting from Pipe Ten will receive: Dedicated technical account manager. Access to the full extent of Pipe Ten services and bespoke services explicitly designed for you. Access to Pipe Ten’s engineering […]

Partners

In department: Expertise

Pipe Ten considers its customers as partners, but in a traditional sense aims to form partnerships with many third parties to supply services including hardware, software and environments. We combine the needs, values and volumes of our client partners and leverage these with our commercial partners for improved pricing, priority, support and development influence. Pipe […]

Compliance

In department: Expertise

ISO 27001 is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation’s information risk management processes. Pipe Ten is ISO 27001 certified. Pipe Ten’s Data Centre partners are also ISO 27001 certified. Relevant suppliers are […]

Engineering

In department: Expertise

Pipe Ten engineers operate within the bleeding edge tiers of technology and security, constantly developing and improving what we do for ourselves and for our customers. The core goal for our engineers is to become an extension of your team; providing simple, secure and stable services. A few of our engineering mottos include: Perseverance and […]

Support

In department: Expertise

All of Pipe Ten’s support assistants have a huge wealth of knowledge and experience of working with web applications, control panels and associated web hosting technologies being former and current web professionals. Common questions and problems are quickly resolved by the support team, with uncommon or complex issues being escalated through the engineering team with […]

Sales & Consultancy

In department: Expertise

Pipe Ten do not employ dedicated sales persons. We believe that only the people qualified to research, specify and price a project are the support and engineering staff who truly understand them and will ultimately be responsible for them! We will not waste your time with constant sales calls or emails, we let our products, […]

Business & Leadership

In department: Expertise

Pipe Ten Hosting Ltd is owned by the founders, and its team of long term employees; providing application and website hosting services to designers, developers, agencies, brands and business big and small. Having spent several years together working, Pipe Ten Ltd was founded in 2002 by Gavin Kimpton and Carl Heaton as developer/designer of complex […]

Expertise

In department: Services

Our goal is to become an extension of your team; its capabilities and its successes. That begins and continues, with the expertise inherent within the Pipe Ten team. Pipe Ten team members ALL come from Information Technology backgrounds, operate to ISO 27001 throughout and PCI DSS standards where appropriate. Pipe Ten operates a 24/365 oversight of […]

Services

In department: Services

Details of all Pipe Ten’s Services are listed below, Pipe Ten’s Hosting Products can be found under the Hosting menu above. Expertise Everything we do is reliant on expertise within our team of resident experts. Our goal is for Pipe Ten’s team to become an extension of your team; Helping to enable your performance, profit and […]