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Response

In department: Monitoring & Response

Pipe Ten operates a 24/7 engineering response and escalation service for its own core infrastructure and services; it makes the same service available to its customers. Using Pipe Ten’s own monitoring services or those of a third party, alerts can be configured for granular response to only critical issue or Pipe Ten can maintain full […]

Security Monitoring

In department: Monitoring & Response

The more information you can get about your environments, the tighter the security and/or response to security incidents can be resulting in reduced compliance fines and/or reputation impact. There are many approaches to security monitoring which can be deployed on the network, on the edge or on data carrying hosts; each deployment is unique to […]

Transaction Monitoring

In department: Monitoring & Response

Transaction monitoring is where multiple steps are required in order to assess the failure/success or time taken to perform a particular task, this can include: Communicating with a web service API. Replicating a web browser checkout process. Logging into a system and performing an action. Transaction monitoring is typically provided through self-service access to zabbix […]

Application Monitoring

In department: Monitoring & Response

Application monitoring is the customisation and extension of the Pipe Ten OS Monitoring service specific to the customers application, areas of focus may include: Service, binding or process status. Advanced Web Application availability and performance metrics. Granular Database availability and performance metrics. Replication and/or Synchronisation status. Pipe Ten provides application monitoring as an extension of […]

OS Monitoring

In department: Monitoring & Response

Pipe Ten has been using Zabbix.com software since approx 2002 to monitor its operating system environments physical and compute (virtual and cloud). Real-time monitoring and alerting of operating system problems is useful, but often overlooked is the value of gathering historic trends of resource availability vs. performance, which often helps point toward any root cause […]

Inclusive Monitoring

In department: Monitoring & Response

Environments Pipe Ten closely monitors its own environments and the impact Pipe Ten’s operations have on the external environment. These include but are not limited to: Partners data centre facilities and rack environments Power use efficiency Resource use and WEEE recycling Team offices Pipe Ten provides environmental guarantees as part of its SLA. Hardware By […]

Security Scanning

In department: Security

Nessus Scanning Pipe Ten performs at-least weekly network scans of all public facing networks, for the purpose of protecting the Pipe Ten network against attack or exploit which could threaten not only the stability of the Pipe Ten network on which it replies, but also the networks to which we connect and the Internet community […]

Monitoring & Response

In department: Services

Monitoring traditionally meant the real-time checking and alerting to the unavailability or extreme slowness of services. Today every error, millisecond and transaction matters and subject to strict internal and external SLA with cost to failure associated. Through our expertise and technologies used to manage our own infrastructure and services, Pipe Ten is able to provide […]

Security Monitoring

In department: Security

Pipe Ten’s security monitoring services are intended to provide audit, insight and alert generation to the environments current security configuration and activity upon. The service is tailored to your specific environment and need, but in the simplest terms: Devices and Operating Systems are monitored by way of security agent or configuration. Activity, Configuration, Data including Files […]

SSL

In department: Security

Pipe Ten supports the community goal of https:// (SSL/TLS) by default be provider agnostic by supporting wherever possible the use of both free and commercial SSL certificate authorities. In the simplest terms, protecting a website involves: Prepare: Configure the hosting and generate an SSL CSR keeping the KEY private. Purchase: Purchase commercial or generate free […]

VPN

In department: Security

Pipe Ten supports all major VPN technologies to encapsulate data in-flight between users, servers and networks. Permanent VPN connections between servers or networks is often handled on the firewall level using IPSec VPN. Temporary VPN / Road Warrior connections between users and services are typically provided using OpenVPN or L2TP over IPSec. Pipe Ten firmly […]

Firewalls

In department: Security

Pipe Ten takes a multi-tiered approach to firewalling and access control which includes: Edge network profiling and ACLs. Distribution network profiling and ACLs. Distribution firewalling and ACLs. Customer / Service Edge network profiling and ACLs. Customer / Service Edge firewalling with inbound/outbound filtering. Local/Internal firewalling with inbound/outbound filtering. Pipe Ten has been working with the […]

Migration

In department: Maintenance

Moving websites, systems and services is not always simple, Pipe Tens expertise can often remove a lot of the technical complexity through its expertise and familiarity. In many cases when moving existing sites to Pipe Ten, free assistance and direction from our support team and associated support articles will be sufficient for customers to perform […]

Encryption

In department: Security

Encryption In-Transit When data is in transit between applications, systems or locations; it is protected using appropriate technologies and standards taking into account confidentiality, integrity and availability. For example: Between … User and Application / Browser and Server TLS/SSL OpenVPN Administrators and Systems TLS/SSL OpenVPN Application and Application / Server to Server / Site to Site TLS/SSL […]

Licensing

In department: Maintenance

While Pipe Ten is provider agnostic and that includes software, we naturally have expertise, history and success with specific providers on behalf of our customers and often preference these. Combing the needs and volume of all customers, Pipe Ten seeks to leverage this to establish lasting partnerships whenever mutual value can be added, including: Volume/Price […]

Engineered Patching

In department: Maintenance

For complex or critical systems. Hourly Expertise service. Operating System (and associated core software) is constantly monitored for update availability and status/version. Available updates are reviewed and where possible tested by an engineer prior to being manually approved and queued for installation. Updates are manually applied by engineer within a pre-defined maintenance window appropriate to […]

Automated Patching

In department: Maintenance

For simple or non-critical systems. Pre-packaged service with associated low monthly fee. Operating System (and associated core software) is constantly monitored for update availability and status/version. Available updates are reviewed and where possible tested by an engineer prior to being manually approved and queued for installation. Updates are automatically applied within a pre-defined maintenance window […]

Inclusive Patching

In department: Maintenance

Pipe Ten provides patching services for any Pipe Ten owned and operated hardware and associated part/peripheral devices for firmware inclusive by default. Where the customer has no access to the underlying system or core software provided with a Pipe Ten service, Pipe Ten also includes its automated patching service by default. Generally speaking any software […]

Maintenance

In department: Services

Maintenance services from Pipe Ten allow you to focus on your application and core systems; while Pipe Ten takes care of everything else. Automated (Scripted) and Engineered (Human) patching services are available for both Operating Systems and associated softwares, ensuring you benefit from the latest features, security and/or stability. Licensing services provide you access to […]

Anti-Virus

In department: Security

While Pipe Ten is software agnostic, we have been an ESET partner and user for over 10 years offering an advanced level of scheduled and real-time threat protection for web, database, laptop, mobile and more. Our ESET partner status allows us preferential access to support, volume pricing and additional services. Management of Anti-Virus configuration and patching […]

Security

In department: Services

Pipe Ten’s focus and approach to security services, by the nature of its business and its operating environment; are constantly evolving and generally operate on the bleeding edge of emerging threats. While the infrastructure and associated underlying software security is important and must be considered, the nature of today’s complex interconnected applications and resulting threats/vectors […]

Load Balancing

In department: Addressing

When the needs of an application exceed the capabilities of a single system, require application level high availability, or wish to manage different traffic to different applications or code-base; load balancing is typically used to address these needs. We have a wealth of expertise in production of many different products including pound, haproxy, netscaler, nginx […]

Disaster Recovery & BCP

In department: Backup & DR

As good business practice and part of our ISO27001 obligations, Pipe Ten maintains DR & BCP planning for its own core infrastructure, staff, offices, billing and communications platforms. Pipe Ten can also on-request assist with all elements of customers DR & BCP which may include helping to: Understand the capabilities inherent to the primary operating […]

DNS Services

In department: Addressing

Pipe Ten often provides inclusive shared DNS services for its customers taking domain registration or specific hosting services, further information may be found on the appropriate product page. Shared DNS services are deployed between two or more geographically diverse data centres with a reasonable level of redundancy and security, for critical services however we recommend […]

Dedicated Backup

In department: Backup & DR

Dedicated backup services provides access to off-site backups by way of agent software installed to operating system, and a private central backup server where the backups are scheduled, executed, securely stored and can be restored back to an operating system carrying the agent at all levels (baremetal/whole, drive, file, database). AES-256 bit or better Encryption […]

Domain Names

In department: Addressing

purely.domains is our domain name brand and system, but why choose Pipe Ten for Domains? No Pricing Gimmicks, permanently affordable, identical renewal and registration prices. Includes shared DNS Services, supporting all global record types. Proven domain experience, of over 15 years. Huge TLD selection, of over 400 extensions.   PURELY.DOMAINS Help  Policy ASK

Shared Backup

In department: Backup & DR

The shared backup service provides easy-access to low cost off-site backups by way of agent software installed to operating system, and a central backup server where the backups are scheduled, executed, securely stored and can be restored back to an operating system carrying the agent at all levels (baremetal/whole, drive, file, database). AES-256 bit or […]

Addressing

In department: Services

Addressing is what Pipe Ten calls pointing or directing, one thing toward another thing. Simplest and most frequently; this involves registering a domain name and pointing it to nameservers, creating DNS records on those nameservers, which point towards the location of the service / website / mail server. More complex addressing services include local load […]

Inclusive Backup

In department: Backup & DR

Many services provided by Pipe Ten and the data which reside upon; include backup by default for example: Shared Control Panel Configurations Shared Billing System Data Name Server Records Network device configuration Firewall device configuration The amount of inclusive backup is defined within the terms for the service or are further defined within our Backup […]

Self Backup

In department: Backup & DR

As part of any good disaster recovery and business continuity planning one should assume process or provider may fail and retain appropriate backups appropriate for the purpose. While Pipe Ten and its backup services are solid, we strongly believe and recommend customers should maintain local or cloud backups in addition to any backup service we […]

Backup & DR

In department: Services

Pipe Ten operates its own services from DC0 Manchester, with customers services predominantly being deployed between DC1 Sheffield and DC2 Derby UK. Backup services are generally provided from the opposite data centre to which any customers active solution is deployed (DC1<>DC2) or from shared backup services via DC0. Our primary backup software and partner of choice […]

Pipe Ten Offices

In department: Infrastructure

While Pipe Ten provides physical office environments for its team for efficiency and operational security, our disaster recovery approach means we do not rely on the physical availability or security of our offices to provide protection for you and your digital assets (with this being handled at the device/software/network/data layers or end-to-end). Based in world famous “Steel City” of […]

Public Clouds

In department: Infrastructure

Pipe Ten has always historically preferenced being able to “put a physical hand on its servers and data” and only deal with owned, physical, auditable hosting facilities of sufficient standard without vendor tie-in; but we recognise the commodity of resource and benefit of software public clouds brings. Our provider and software agnostic approach allows us […]

Networks

In department: Infrastructure

In conjunction with it’s facility and networking partners, Pipe Ten maintains and provides exceptional connectivity via public peering (internet), between data centre locations and bespoke private capability. Highly available, low latency, full diversity and constant monitoring we are able to provide the link between application and customer. Public Peering Exchange Points ECIX-DUS IX Leeds LINX […]

DC2 – Derby

In department: Infrastructure

Pipe Ten operates its own private rack, hardware and network infrastructure in each partner facility, with only Pipe Ten having explicitly audited access in all normal circumstances. DC2 Derby is a popular option with customers seeking optimum diversity. Node Ltd DC2, Pride Park, Derby. Secured, Controlled and Managed to PCI DSS for Service Providers and […]

DC1 – Sheffield

In department: Infrastructure

Pipe Ten operates its own private rack, hardware and network infrastructure in each partner facility, with only Pipe Ten having explicitly audited access in all normal circumstances. DC1 Sheffield is a popular option for customers seeking rapid engineer response or volume network pricing. ASK4 Data Centres Limited, Sheffield. Secured, Controlled and Managed to PCI DSS […]

DC0 – Manchester

In department: Infrastructure

DC0 Manchester is where many Pipe Ten services including this website reside external to and monitoring our infrastructure and your base availability. ioMart Plc, Manchester Technology Park. Secured, Controlled and Managed to PCI DSS for Service Providers and ISO 27001 standards. N+1 or better rack level phases, to UPSs, to Generators, to National Providers. DC0 […]

Infrastructure

In department: Services

Pipe Ten is a provider and location agnostic value driven service provider; this means we will work with any other software, security, facility, cloud, network or location where it will result in the maximal value being returned to you the customer. Providing that value however often means that we preference providing our own products and […]

Harmonised Hosting™

In department: Expertise

Harmonised Hosting is what we call the orchestration of the many service elements that make up a successful application hosting service. Customers experiencing harmonised hosting from Pipe Ten will receive: Dedicated technical account manager. Access to the full extent of Pipe Ten services and bespoke services explicitly designed for you. Access to Pipe Ten’s engineering […]

Partners

In department: Expertise

Pipe Ten considers its customers as partners, but in a traditional sense aims to form partnerships with many third parties to supply services including servers, software and physical environments. We seek to combined the needs, values and volumes of our customer partners and leverage these with our commercial partners; for better pricing, priority, support and […]

Compliance

In department: Expertise

ISO 27001 is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation’s information risk management processes. Pipe Ten is ISO 27001 certified. Pipe Ten’s Data Centre partners are also ISO 27001 certified Relevant suppliers are […]

Engineering

In department: Expertise

Pipe Ten engineers operate within the bleeding edge tiers of technology and security, constantly developing and improving what we do for ourselves and for our customers. The core goal for our engineers is to become an extension of your team; providing simple, secure and stable services. A few of our engineering mottos include: Perseverance and […]

Support

In department: Expertise

Our support operators and assistants have a huge wealth of knowledge and experience of working with web applications, control panels and associated web hosting technologies being former and current web professionals. Common questions and problems are quickly resolved by the support team, with uncommon or complex issues being escalated through the engineering team containing all […]

Sales & Consultancy

In department: Expertise

Pipe Ten do not employ dedicated sales persons. We believe that only the people qualified to research, specify and price a project are the support and engineering staff who truly understand them and will ultimately be responsible for them! We will not waste your time with constant sales calls or emails, we let our products, […]

Business & Leadership

In department: Expertise

Pipe Ten Hosting Ltd is owned by the founders, and its team of long term employees; providing application and website hosting services to designers, developers, agencies, brands and business big and small. Having spent several years together working, Pipe Ten Ltd was founded in 2002 by Gavin Kimpton and Carl Heaton as developer/designer of complex […]

Expertise

In department: Services

Our goal is to become an extension of your team; its capabilities and its successes. That begins and continues, with the expertise inherent within the Pipe Ten team. Pipe Ten team members ALL come from Information Technology backgrounds, operate to ISO 27001 throughout and PCI DSS standards where appropriate. Pipe Ten operates a 24/365 oversight of […]

Services

In department: Services

Details of all Pipe Ten’s Services are listed below, all Pipe Ten Products can be found under the Hosting menu above. Expertise Everything we do is reliant on expertise within our team of resident experts. Our goal is for Pipe Ten’s team to become an extension of your team; Helping to enable your performance, profit and […]