Data Destruction Policy (ALL.DDP)

Classification: Public Information


When Pipe Ten or its customers data is no longer required, the policy within outlines how it is securely wiped or otherwise disposed of.


This policy applies to all Pipe Ten Hosting Ltd or customer data, where Pipe Ten Hosting Ltd has ultimate responsibility for the secure disposal of the data.

Standard Policy Procedure

On agreed decommission of data; such as on closure of account or prior to enacting the Hardware Destruction Policy, the data will be securely deleted in a way which prevents recovery.
In the case of shared operating systems with shared disk allocation, where disk allocation re-use may occur but recovery is not possible, a simple deletion will suffice.
In the case of dedicated operating systems with dedicated disk allocation, the following two scenarios apply:

Extended Arrangements

In most circumstances, Pipe Ten will perform a Default Secure Wipe as defined above.
In some circumstances, Pipe Ten may pro-actively choose to perform a Enterprise Secure Wipe as defined above.
In all other circumstances, it is the customers responsibility to define the level of wipe required in advance.


The prevailing rate for enterprise secure wipe, unless advertised elsewhere, is £ 45+VAT per incident and £ 10+VAT per physical device.