Used Pipeten for a number of years now - and have been very happy with their service. I had (in the past) my support tickets answered at 23:30 ! - who else can do that for you ?
Always polite and curious. Well done - and keep up the good work. If you need to know how a good support system works - this is it !
With a number of services and prices - it will fit everyone's pocket.
"Jamie Moynahan was absolutely fantastic…"
Jamie Moynahan was absolutely fantastic support for us.
We needed to transfer our domain hosting because we were dealing with a very difficult person who had control.
Jamie did everything with efficiency and with speed and helped us every step of the way. He really did help us get rid of someone who was making our life hard. First class and a pleasure to do business with. Thank you and all our websites will now be hosted with Pipe Ten.
"Superb professional personal customer service"
They have excellent customer service, the best I've seen. They are highly personal and professional and really give you a feeling you are in good hands. Control Panel straightforward design and great service, just what you need. Honestly priced as well. I highly recommend PipeTen, they really care.
"Pipe Ten Hosting > GoDaddy"
I forgot to renew my domain so went to Pipe Ten Hosting to see if i could add a new domain in place of the old one. I was informed by GoDaddy that i had to pay $80 to get my domain back. After asking Matthew Skully if it was possible and after helping me through the process he informed me that the $80 charge is only for .com domains meaning GoDaddy were trying to rip me off. Matthew stayed on chat with me whilst I called GoDaddy and helped me argue my case as GoDaddy tried to cover their tracks. I got my domain renewed for free saving me a lot of money thanks to Pipe Ten. If you're looking for Genuine hosting from a competent company, look no further than Pipe Ten Hosting.
"Pipe Ten Rescued Me"
My existing hosting service has been terrible and with my website being down with no reply from them I found Pipe Ten who have been great. They not only managed the migration in double quick time, they also fixed my website and got my email all running quickly. From my previous experience of migrations they can be dumpy, especially with sub-domain e-commerce platforms. I had no issues at all!
Their support is very transparent and you can get hold of someone very easily. You also know what is available rather than vague 24/7 claims you see, which are not 24/7 at all.
So, superb and I rate them very highly! Lastly, my Drupal site runs faster and I am paying less...what's not to like.
Great hosting provider, can't fault them. Their support is second to none. I've used their online chat a number of times and used their online ticket system, responses are always instant and they just get it sorted. They know what their doing. Can't recommend enough.